Managing Your Account - Cable - Page 506

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Where is my free TV

I joined at the start of the year and still have not received my free gift ?

Account number

How can I find my account number without a bill or email address? I haven’t had a letter from virgin for ages and can’t find the last one anywhere. My email isn’t linked to my account either, so without my account number I can’t set up the app. thank...

Emails from Virgin being sent to old email address

Some emails from Virgin Media (account information, requests for feedback, delivery notifications) are going to an old email address. However my online profile shows my correct email address and billing notifications are going to that ok.How do I upd...

Itemised billing for broadband

Hi all,I signed up to the Ultimate Volt bundle yesterday evening and after signing up I asked Virgin Media whether I would be able to receive a breakdown of itemised costs for broadband, TV, calls etc. The reason for this is that my employer kindly r...

Bills

Hi someone told me if you're on benefits and struggling with cost of living can get reduced bills.Is this true and how would I go about it please

Unable to change my telephone number in account settings

Hi - I am unable to change my telephone number in account settings. - it looks as if this is a regular problem that can only be fixed via a PM. Could you please advise what I need to do to amend the number.Thanks in advance.

RPI increase confusion

It's hard work.I'm on 125MB and I've been told the price will rise by £7 a month. So I've contacted support and asked if they could reduce this. I was told yes, I could keep the existing price BUT I would need to sign up to an 18 month contract other...

Switch to paper bills

Need to switch to paper billing now for my virgin media broadband since I need it for proof of address a lot of companies dont accept e-bills unfortunately.. been looking for the option to switch but can't find it anywhere. anyone can help me?

Resolved! Reducing tv package

Can I just change my tv package to reduce the price increase of £15 month Getting a joke now no way going to pay £115 a month

Can’t create an account

Hi,I have been with VM for two months and still unable to create an account. I receive the same error that everyone else receives when creating a new account. “You can’t use that password. Please choose another” I have attempted all different variati...

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