Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Account number

How can I find my account number without a bill or email address? I haven’t had a letter from virgin for ages and can’t find the last one anywhere. My email isn’t linked to my account either, so without my account number I can’t set up the app. thank...

Itemised billing for broadband

Hi all,I signed up to the Ultimate Volt bundle yesterday evening and after signing up I asked Virgin Media whether I would be able to receive a breakdown of itemised costs for broadband, TV, calls etc. The reason for this is that my employer kindly r...


Hi someone told me if you're on benefits and struggling with cost of living can get reduced bills.Is this true and how would I go about it please 

Marcie12 by Joining in
  • 2 replies
  • 0 kudos

RPI increase confusion

It's hard work.I'm on 125MB and I've been told the price will rise by £7 a month. So I've contacted support and asked if they could reduce this. I was told yes, I could keep the existing price BUT I would need to sign up to an 18 month contract other...

sdrahcir by On our wavelength
  • 8 replies
  • 0 kudos

Switch to paper bills

Need to switch to paper billing now for my virgin media broadband since I need it for proof of address a lot of companies dont accept e-bills unfortunately.. been looking for the option to switch but can't find it anywhere. anyone can help me?

kennarys by Joining in
  • 1 replies
  • 0 kudos

Can’t create an account

Hi,I have been with VM for two months and still unable to create an account. I receive the same error that everyone else receives when creating a new account. “You can’t use that password. Please choose another” I have attempted all different variati...

TheRevs9 by Joining in
  • 5 replies
  • 0 kudos