Hello, as a new customer, I have been having the very same issue. I tried various devices and browsers, and also cleared the search history and cache, but nothing helped. I called customer service four times already, but still no luck in fixing this....
Can't login to account, can't reset password - after receiving the email I try to create a new password, but the website doesn't let me. Just says requirements not me whatever you put in despite that the requirements are met. "Not contain your userna...
I have the same issue [MOD EDIT: Post split to create own thread]
On three different occasions I have tried to cancel and been told at least a 45 minutes wait. I'm so tired of Virgin refusing to let me cancel so will cancel direct debit and see how long it takes them to contact me.
Hope somebody can help, I spent several painful days on the te3lephone and on chat trying to renew my fathers virginmedia package. Have the transcript from the chat which shows the operative agreeing what is in the package only to find out when the c...
Hi, I requested my services were cancelled on the 18th of October when my contract expired. I received confirmation this had happened.I've since received an update to my contract listed both phone and broadband services as being removed, but then a ...
I'm having the exact same issue and it is beyond frustrating, not getting any help calling up or submitting complaints at all. They act as if I am lying to them, despite having the pre contract documents and order number? But apparently they cannot u...
Hi does anybody know how to actually get to speak to a human from the so called complaints dept?
My contract expired in October which means that my monthly payment has increased significantly. After reading the terms and conditions I understand that I have the option to either renew or cancel the contract with Virgin Media. I tried to do the ren...
