Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Sky cinema 12 month offer

I received an offer of 12 months free sky cinema by email and signed up on 22nd feb.I received a confirmation email that advised I would receive an email when it’s been added to my package but I still haven’t heard back. Anyone else having the same i...

Resolved! unable to view bills

I am unable to view my bills - 1) on Microsoft Edge am sent to a "400 bad request" page.  2) on Chrome, each time I click on "view my bill" I am sent to an option of Broadband TV and landline but when I click on that, I'm taken back to the previous p...

BlueMyrtle by On our wavelength
  • 22 replies
  • 1 kudos

Old router - return but engineer took it

Hello,   I keep being pestered for my old equipment but the engineer took it away when he installed the new router and tv box.  How do I stop this contact or let them know he took it?   He did leave behind a pod which I wanted to get working on the n...

JH13 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Not received Netflix activation email

I recently moved house and ended up having a new Virgin Media account. My bill shows Netflix is included in my package but I’ve not had an activation email. I’ve already queried this but still not had a resolution   Chris  [MOD EDIT: Subject title ch...

Chrisp45 by On our wavelength
  • 2 replies
  • 0 kudos

Cancelling contract with virgin media

I'm currently experiencing a frustrating experience with a complaint I raised regarding cancelling a virgin media contract.   Virgin media website says I can cancel by post.   As I had 5 accounts t...

Resolved! Price increase notification

I just checked my account today to see that may May bill will be 19% greater than my April bill. I have not received any emails or letters about this and there is no message or notification on my account page to give me my "break" option.  I have sub...

Milltir by Joining in
  • 4 replies
  • 0 kudos