Managing Your Account - Cable - Page 49

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Sky cinema 12 month offer

I received an offer of 12 months free sky cinema by email and signed up on 22nd feb.I received a confirmation email that advised I would receive an email when it’s been added to my package but I still haven’t heard back. Anyone else having the same i...

Resolved! unable to view bills

I am unable to view my bills - 1) on Microsoft Edge am sent to a "400 bad request" page. 2) on Chrome, each time I click on "view my bill" I am sent to an option of Broadband TV and landline but when I click on that, I'm taken back to the previous p...

Old router - return but engineer took it

Hello, I keep being pestered for my old equipment but the engineer took it away when he installed the new router and tv box. How do I stop this contact or let them know he took it? He did leave behind a pod which I wanted to get working on the n...

Resolved! Not received Netflix activation email

I recently moved house and ended up having a new Virgin Media account. My bill shows Netflix is included in my package but I’ve not had an activation email. I’ve already queried this but still not had a resolution Chris [MOD EDIT: Subject title ch...

Out of contract - renewal seems expensive, what do you think?

My contract expired last October so I phoned today and was offered the same package at a reduced price of 91.99Virgin TV V6 Box, Powered By TiVo, Maxit TV, Personal picks, Kids PickM250 Fibre BroadbandTalk Mobile 2 Talk More Evenings and Weekends Tel...

What is this code?

Oops, we've ran into a problem.Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

Early cancellation fee higher than if I carried on paying until the end of my contract!

I have just called to cancel my Virgin Media Broadband contract. The contractual term ends mid October so I have 5 months left. I am paying £29 a month - yet my cancellation fee is higher than if I stayed the full term. I have been told I will have t...

Help need confirmation email for Voucher Codes

HiI've signed up to the service via voucher codes but unfortunately it's not tracked.Contacted reward support and they need order confirmation email. I have not received any confirmationorder confirmation email you received from Virgin Media when you...

Cancelling contract with virgin media

I'm currently experiencing a frustrating experience with a complaint I raised regarding cancelling a virgin media contract. Virgin media website https://www.virginmedia.com/help/cancel-virgin-media says I can cancel by post. As I had 5 accounts t...

Resolved! Price increase notification

I just checked my account today to see that may May bill will be 19% greater than my April bill. I have not received any emails or letters about this and there is no message or notification on my account page to give me my "break" option. I have sub...

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