Hi,I joined VM back in August and despite several phone and online chats I have still not received a welcome email or any bills. I was assured this had been resolved but still nothing. I have checked my junk and spam. I need to set up my online accou...
Can anyone help me?I rang and gave my 30 day cancellation notice early in September. Thought everything was fine and signed up with a new provider.Only did I know something was wrong when I got issued an unexpected expensive bill for the month of Oct...
So I moved house took my full account with me-this included netflix, since I moved and got a new account number my netflix isn't working. I have had this issue since I moved on 22nd October I have spoke to customer services several times was promised...
Please can you help. My mother called VM today as my father has been taken into a care home. Currently the account is in my father’s name and she has authority over the account. My mother wanted to transfer the account into her name, downgrade the...
So I switched over to VM and everything that could go wrong has gone wrong already . VM seem absolutely criminally useless.Even switching to VM was an ordeal trying to understand the customer service agent.It was agreed I would keep my landline numbe...
After the experiences of Virgins customer support (quickly add telephone/WhatsApp support and not on here) I said i would never renew again now that CityFibre is in the area.I pay £94 for Maxit which includes Sky sports/cinema, TNT, 2nd box, Gig1, UH...
How can I start the cancellation process as a result of inadequate service? In the few months that I've been a customer I've experienced regular outages, and this is not acceptable as I work from home.
Hi I placed an order for a new router on the 31st of October, with an estimated delivery time of 5 days. The box hasn't arrived yet and I have just realised I never received a confirmation email. However the order definitely went through (I got the "...
I signed up 28th october, with the email saying box would arrive est 31st. havent received anything as of yet and no email regarding my account number so cant chase it up over the phone.
We recently had a loss of service for nearly 2 weeks, this was reported at the time and it was down to some maintenance that ran over. I was told I'd receive a credit for the downtime. I still haven't received this.If I call the CS line whatever opti...
