Managing Your Account - Cable - Page 49

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Contract renewal

Please disregard my post I have realised it's already sorted so edited out my post here, I'm still receiving renew emails which is confusing, making me thing renewal hasn't been accepted.

Engineer failed to turn up for appointment

Hi All.I arranged an engineers appointment for my aging father in law for Tuesday 27th, the engineer failed to keep this appointment.Can you please help?Regards B.

Cancellation refund

I recently cancelled my service due to the price increase. I was told I would get a refund of overpayment in March but have not received it….anyone have similar and how did it get resolved??

Urgent escalation of incorrect credit report needed

Hi,I have always paid my bill via direct debit, in full and on time. Virgin logged a 'default' on my credit report for December 2023, but this is not correct; the January 2024 credit report shows a settled balance of £0 but this doesn't rectify the m...

Resolved! Special Offer and price rise query

Hi all, I have just received an offer of an 18month contract for my current package of £70.00 a month, as there is a price rise due 1st April will this affect this cost of £70.00? [MOD EDIT: Subject title changed for clarity]

Haven't received welcome email

Greetings,I am unable to create an account with Virgin Media as I don't have an Account number and an area reference code. I was supposed to have received a welcome mail detailing them, but I didn't receive any mail other than the one entailing pre-c...

Change/Upgrade package webpage not working

Good Morning. My current package comes to an end at the end of this month, when trying to log on and change my current package as it is now too expensive and there are channels we dont need - the page keeps saying "This page is unavailable" I tried c...

Resolved! False information supplied to Clearscore/Equifax

I recently applied to Clearscore.com (whose information is based on Equifax reports) and the result has come up with three anomalies, all reported by Virgin Media.Two relarte to non-payment (June and July 2023) and one to default/repossession. As I p...

Resolved! Cant register for virgin media account

I cant seem to register for the virgin media online account , im just a new customer and waiting for my broadband box to be deliverd , but cant register for the online account

Homemover email address..

My daughter moved to an area which virgin do not supply internet, they told her she would not have to pay anything to terminate her contract, she had to send proof of her new address even though they collected the old box from her at her new address,...

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