Hi, I have had an absolute nightmare dealing with VM during my moving process.I had a new account set up without even being told whe I moved out as I was told all I need to do is have the router set up at new address.I had receilved an email for an ...
I am confused by the FAQ answers on the website regarding early disconnection fees when moving homes.We will have to move home before the end of the minimum period of the M125 Fibre broadband-only deal (24 months). We cannot check if the next address...
Hi all I've just joined VM via telephone, and have noticed on the contract the agent has miss spelt my last name putting it down as Howell instead of Cowell. I was also told that they would send out an engineer the day after my equipment was delivere...
Been with sky 20+ years.like the look of the virgin mega volt package with the gig broadband. Would like to speak to somebody but when I called (twice) I got through to somebody abroad and I really couldn't understand much of what they were saying an...
I'm really struggling to change to ebilling. I've logged in, gone to the ebilling setting on help, and it takes me to one off payment. Looked on here and followed the instructions. No where can I see ebilling. Then trying to contact someone, I got a...
Hi VM….I signed up to a new contract on the 4th July which came in at £46 a month but the last two bills were for £51.01. I did ring up after the first incorrect bill and after being passed around quite a few times, I was told that there would be a £...
Hi, did not know where to post this so apologies if it's in the wrong place.My contract is coming to an end and I received a text from Virgin Media saying to click on a link to view my extra special renewal price. I clicked on the link which did not ...
Please can someone cancel it and not charge me for the last bill. I've been trying to sort this for a while and unable to get anyone to cancel it via the chat
I recently received a letter from a debt collection agency chasing a debt for a VirginMedia account. Upon speaking to them I have found out that this account, presumably in my name, is for a property in Scotland. I have never lived in Scotland, or be...
Hello,We called to close our broadband connection in November 2022, which you confirmed via email on 1st December. You cut off the internet connection and ceased providing a service to us the following day. We returned the broadband hardware as per y...
