My contract was due to end on the 10th of December 2023. I gave notice on the 11th of November 2023 and my cancellation was booked in for the 11th of December 2023.Cut to today when I get a notification from Virgin that my bill this month (for the pe...
My father (account holder) today renewed our Virgin Media TV/Broadband contract over the phone. Having had a look at the documents, I noticed we will be getting Sky Sports and Cinema Collection, Sky Sports HD Pack and Kids Pick channel packages.Nobod...
It's end of contract time and I have chosen to shop around rather than pay the surcharge to continue my contract (nope it's not the end of my discount - it is simply a surcharge from where I'm sitting). So I called giving the required 30 days notice,...
After cancelling my contract I was asked to return the equipment which I have done. But it has not been delivered as yet it is still with yodel. This morning I got a text saying if it was not returned I will be charged for the equipment
Hi I signed up via a guy knocking at my door last week,Virgin Sales Person, all with ID etc, every day the new e mailed contracts came though and they where the wrong price, or over charging me, then he came back to my house and said he will sort it...
i was offered a deal and was told the agent would confirm last friday at about 9. she did not call and so i called in and was told that they would message her to call me. after 2pm o called in again and was told due to the new e mail system, the...
Iv tried to cancel my tv package so many times but they keep telling me crap .I carnt dont need it carnt afford it all I want to keep is my broadband same speed .I need to send the 2 extra boxes I have in my bedrooms but they won't send me packaging...
On January 4th, a home broadband payment was missed due to a direct debit error. This was subsequently registered as a late payment on my credit file on January 9th. This is madness.In my experience, and as is common with most companies, a missed dir...
Hi can anyone help please?I cancelled my virgin as I found cheaper deal elsewhere. Services were disconnected 20/12/23. Received final bill of £20.13 to be paid BY DIRECT DEBIT (I have proof of this) on 27/12/23. To my knowledge, this had been paid a...
I have been incorrectly charged for Netflix since October 2023.I changed from TV to just broadband in August but every month since October I have been charged £10.99 for Netflix that I have never subscribed too. I have my own Netflix account directly...
