Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Amazon voucher

hi when we signed up we was told we would get an Amazon voucher before Christmas and one after Christmas for doing the trial. When will we receive this please 

Jonnyc75 by Tuning in
  • 3 replies
  • 0 kudos

Resolved! 43" LG tv delivery

I recently made a new subscription to bigger tv+sports with fibre500. I received my new virgin kit yesterday but can find absolutely no information as to when my LG promo tv will be delivered, any help with this please as I'm not pumped up with sport...

Lesmit58 by Tuning in
  • 39 replies
  • 0 kudos

Downgrading package

So I just called and asked to downgrade TV -  remove Kids Pick, switch to mixit and remove some phone extras I wasn't even aware of asking for), total monthly reduction of ~£22.But, no, told I would need a new contact, 18 months? - is that right? Whe...

pwuk by On our wavelength
  • 2 replies
  • 0 kudos

Error on log in

Hi, I'm having an issue with the myvirginmedia website, once logged in I'm getting the display message:Oops, looks like something's gone wrong on our side.Please try again It's done this for as long as I can remember and all other solutions I've seen...

JohnB119 by Joining in
  • 7 replies
  • 0 kudos

trying to cancel contract

Hi - I'm struggling to cancel my contract. I have a letter from Virgin saying I can cancel without penalty provided I do it before 7 April. I called the cancellation number and they tell me I have no such letter and will have to pay a cancellation ch...

xenomatt by Joining in
  • 5 replies
  • 0 kudos

Can't sign in anywhere!

I can't sign in anywhere on this site! I'm a new customer and been told my set up package will not be delivered for 1 can I work from home without broadband for a month??  When I try to sign in online or over the phone, I don't know my ...

How to get cancellation confirmation?

After over an hour on the phone earlier today to cancel my broadband contract - which they confirmed verbally, still no email confirmation has been received.  Tried to get this via the live chat but that disconnected after 90 minutes.  Is there any w...

Incorrect Email when ordering

Hi All,Anyone know how to change an email. I ordered an upgrade, but the confirmation email address Virgin Media is using is incorrect. It is correct in my account settings, but obviously wrong on a different system that I can’t see. It means I can’t...