I’m out of contract and I’ve been considering leaving VM just because it’s genuinely less of a headache to switch than try and get a new contract sorted out.I noticed that there seemed now to be a way to sort your package out through the website so I...
I cancelled Disney plus and have 17 days left but I can't access the channel. I'm told I'm not subscribed on one screen but on another I have 17 days left.Stream service isn't really working at the moment if it's not fixed by Christmas I'm leaving.
The online chat is absolutely useless and just says “we’re busier than usual” and there doesn’t seem to be an option to email anyone.My bill has a charge of £15.20 for package changes, but I haven’t changed anything.Please can someone from Virgin Med...
I have received an offer for a contract does the price include VAT.
Hi,I've been a customer for decades and have just renewed my contract for an agreed £86 pm.I was told that the next bill would be £107 as part way through the month and also had an email to confirm this. One week later I've been sent an email saying ...
As i had not yet decided where i would locate the 2nd Tivo Box supplied as part of my upgrade package (on 17-8-23) i agreed with Installation Engine that i would connect-up the new Tivo Box myself. The Engineer (Great Guy) agreed and left me the 2nd ...
Hi,I changed my Virgin Media package a few months ago and the agreed package price only appeared in the August/September Bill, with an 18 month discount, that said it would expire in Feb 2025. The package price has increased by £60 and the discounts...
Hi,i made an order this morning incorrectly, i done it without following my fathers referral code.live chat has been useless, and i waited 30 mins on hold for the advisor to cut the call off as soon as i got through. so i have joined again through th...
WHAT DO I HAVE TO DO to get VM to issue me with a correct bill ? I've wasted hours waiting for almost non-existent customer service and when I finally get to speak to someone they always promise to correct the errors my bill. Logged in today and st...
I was disconnected in Error, took out a new contract (Nov 12th) and my services were disconnected 29th December,had no services since. Spent over an hour speaking to the call centre with no joy ,told I had to wait for upto 7 days for reconnection,am...
