My mum passed away 2 weeks ago and I spent over an hour on the phone with virgin moving the account into my dads name. He has received his new contract in the post today and the monthly amount is incorrect. To say I am annoyed is an understatement a...
I was a former user of virgin media and checking my records I need to pay 55 pounds .I have no access to any details from being with virgin media back in 2018.. Can someone please help me so I can clear this balance ?Many thanks
The email and phone associated with my house cable account are both set to a company address and company phone. This company has now gone bust and I don't have access to either. I can still log into the account, but can't change either my email or ph...
My bill has gone up from £56 to £81. I’ve tried to discuss the matter by phone but they told me that all the systems are down and transferred me to India which was a complete waste of time. Why can I not have the same deals as new customers. I’ve bee...
We can only get wi-fi in the room that the router is in. Virgin said that we need a wi-fi pod, but needed to upgrade our package to a bunch of TV channels we don't want and an O2 sim card. The sim card arrived and had 7 days to register it, but I cou...
I have been a virgin customer for a while now, I had noticed my bill had increased by almost double to £170 per month & couldn't simply afford to pay this anymore, so on the 13th April I called to cancel my package & was talked out of doing so instea...
Can someone please explain VM billing? I usually pay when I get a bill because my income is paid on different dates. On December 7th I paid £207 which as far as I was concerned, brought me up to date. I waited to get the next bill so I knew how much ...
Just wondering if there is a telephone number for the UK Billing Team as it seems that the Outsourced team have a total inability to correspond with the Billing Team to tell them that Virgin UK are are ignoring their contractual agreement with regard...
How long have Virgin Media customers who have paid to have Netflix as part of their bundle wait to receive an activation email and does anybody know why it takes Virgin Media so long? I have been waiting since October 2023 and have to call one of the...
Hi - I'm currently trying to sort out an issue following a change of package price and house move (my is up to date but VM are sending me bills for both my existing account and a previous one), I have sent a formal complaint by post but I'm concerned...
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