Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I asked for Netflix to be provided on 27/06/23 as it is included in my package. I was told that it would automatically transfer from my current Netflix account to my Virgin package. Despite having contacted customer services on at least 10 occasions ...
I have cancelled my virgin broadband and have a confirmation email saying my contract ends on the 26th August (after 30 days notice)However I have received another bill for 29th August to 28th SeptemberWhy is this so?Cannot get through to virgin medi...
Hey I manage two VM broadband accounts - one at my address and another at my parents house. When I log into the app or online I only ever see one account. How can I see the other account as I am trying to turn on some settings but can only see this o...
Thank you in advance.
HiI was looking for best advice for how to retain our Internet but ditch the TV, landline and mobile. Basically have a better package elsewhere but would like to keep our Gigabit BB as we're happy with that. We are presently out of yearly contract an...
Contract is ending today. So, I have decided to have a look at the offers VM had. Online my renewal offer was £42.00. That looked great for a 1Gb package (broadband only). I thought I will try talking to VM online to see if they can upgrade my Hub 4 ...
Hi all,I’ve recently come out of contract, but when I go and look at my renewal I either get a something went wrong page or I’m not eligible for renewal message.BT have emailed me recently to say that I could go FTTP with gigabit for £42 per month ju...
Hi,I m out of contract and have looked in the My Virgin Media upgrade section to see which deals I could move to.I currently have M125 broadband, TV Mix package (legacy package) and Phone with talk weekends. The upgrade option is all the same but th...
Unfortunately, Virgin Media’s incompetence when it comes to ending contracts has struck again. One month before the end of our current contract (the day that we received the letter to explain that the new price would be skyrocketing) we changed to an...
I have received an email today saying that I have changed my contract and upgraded my service. I have done no such thing. I am also getting bills for an O2 SIM. I have never used a free SIM that Virgin gave me a while back and I certainly don't wa...
