Managing Your Account - Cable - Page 434

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Re: Hard search on credit report

I was thinking of getting virgin when my current media runs out, but I have just seen they have done a hard search on my account so now Im having second thoughts. I've never missed any payments or bills in the past, years of history. I think a hard s...

Assistance on default relating to mortgage application.

Good AfternoonWritten in good will and desperation… I have been a virgin media customer for many years and I wish to remain with you. I’ve never complained and am on the whole happy with the services to date.However my partner and I are buying a new ...

How can I change my memorable name as I can’t remember it when I call help line

Resolved! Unable to get through on the phone; password rejected each time.

To continue my contract, a 39% increase has been levied. On top of this (presumably), a further £9 (24%) will be levied in April. I've now tried three times to phone, both on 150 and the other number but get the same menus and a request to enter part...

Xbox series s

It’s been more than 42 days as promised and I haven’t received my free gift as promised dispatched within 28 days and 14 days for delivery. Absolutely no dispatch email or text whatsoever. I’m **bleep** off. Breach of contract. If I don’t receive it ...

Virgin backtracks verbal contact on deal / cancel

I have been a customer of Virgin Media for many years and recently I tried to cancel my account to get a better deal elsewhere as I was paying over the odds. When ringing to cancel I agreed to be reached out through WhatsApp. After hours and hours of...

Wrong email address entered when I registered - cannot verify email

HiCould you please assist me with changing my registered email address. I filled it in wrongly and couldn't receive the verification email to activate my account.Thank youadrivzyl

Price increase

Your latest price increase from April 23 is 13.8%. I have received an email stating my package will increase by £12. This isn't 13.8% of what I currently pay, it's almost double. Can someone please explain.

Refund not received

I have been trying since November to obtain a refund due since September. I was promised this on my last contact on 29 November but still nothing received. Can I have my money please?

Typed my email address wrong when registering for Virgin Media

Can't access new Virgin Media account because I typed my email wrong and now I can't access it. For some reason Virgin Media live chat, whatsapp and phone number all don't work/give me a solution to this problem. All the Virgin Media options in the H...

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