Goodnight, I was jointed virgin media on end of March and used compare of Boardband (TopCashback) refer when I joined the package show that new client will cashback. I has waiting about 1 year and still not received any cashback from Virgin Media. No...
Hi, I hope someone can help me understand this, I accidentally paid twice via pay manually and after I did that a direct debit also took place on my bank, how does Credit works? Or is there any chance I can have it back to my bank account? Thanks!
Hi Team,I recieved new offer from VM £18 and accepted that in month of December. Due to Yodel delivery issue, it wasn’t activated in the Dec month , hence checked with VM they replaced the order but package rate increased to 29£ but they applied 11£...
I received a renewal invite to renew at same cost of £45 per month with an 18 month contract, however when reviewing the contract it appears they had drastically cut my services to get the £45 per month, very sneaky! I went onto an online chat who c...
How do you cancel a broadband fault appointment (I have one for this Friday), I've been through every menu and it goes in circles and never gets to a page where you can cancel or ammend the date? [MOD EDIT: Subject title changed for clarity]
Hi I have been a VM customer for 14 years. jan 24- my existing 18 month contact for £64/M was coming to an end 14/01/24. Jan 7th 24. I have an order confirmed from VM and order number and confirmation for my new package for £70 per month starting 10...
Please can someone contact me as I am out of contract so looking to change my package.
Hi, I recently found out I had a missed payment on my credit score when speaking to a mortgage advisor. This was from a previous address where I had virgin Internet. I'd missed the payment as the reminders had been sent to a previously inactive email...
I am due to recieve my first self kit 17/02/24 in 2 days time. Online it says my first bill I will be charged is the 28/02/24. This does not seem right I was told my first payment would be March ??I am confused as to how much I will be paying and whe...
I'm just going to post this whole thing and hope Rachel Barriss or someone reads it as Virgin just get worse and worse Ac 8930*****The facts: Nobody has been able to log into this account since sometime in 2019 when your staff changed the log in ema...
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