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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Bill credit not paid

My bill is in credit (£15) this month due to previous overpayment. The payment date has passed, but nothing has appeared in my bank account? And the amount isn’t showing on the app as an upcoming credit for my next bill. How do I receive the credit I...

SMVM by Joining in
  • 1 replies
  • 0 kudos


Hello,I was promised that I would not have to pay a Virgin Media cancellation fee of £182.00 when moving home as I was considered to be a loyal customer and you could not provide coverage to where I was moving to. Despite this, this fee was sought vi...

How many times do rententions call?

Hi all,I recently cancelled my virgin media contract because I was given the equivalent to Gig1 for £30 from another provider. They called back today offering 250mb for £23 (I cancelled on Friday).Does anybody have any experience dealing with them in...

New contact in basket

I have just looked at the upgrades available section in my account and I have an 18 month contract in my basket. I didn’t put this there and there in no information about what it is for, just a price?  What is this about?

lynnh by Joining in
  • 1 replies
  • 0 kudos

Resolved! 2023 no notification of price increase

My bill has gone up by 20% and I received no notification until my April bill came through.  I phoned to give notice to leave and the telephone agent said I will have to pay a fee. I explained that you don't pay a fee if the price goes up whilst in c...

Danben by Tuning in
  • 6 replies
  • 0 kudos

Incorrect credit report

Hello,I moved homes in April 2022 hoping to continue with virgin media for my broadband but was advised by the agent that virgin media did not cover the new address so my account had to be closed and I had a waiver of £241 early cancellation charge s...

Collect+ locations for Virgin Media

We've been advised that we'll need to return our kit as we're terminating our contract and Virgin's website to check the location of the nearest Collect+ store has a 'Error 404' message.  How can we find out which Collect+ shop we can take our kit to...

Have been billed after disconnection

Hi,I cancelled my services with virgin media and moved onto sky from 19th Dec 2022. I notified them about this move to different provider on 26th November 2022. (I had already completed my contract and was on a monthly rolling one, so free to move to...

jaylim by Joining in
  • 1 replies
  • 0 kudos

Resolved! Pressure to upgrade?

Has anyone experienced someone from virgin sales high-pressure to upgrade your package.Claoming that they can view your next bill&it will be 12pounds more than your regular bill.If you don't upgrade to the package they are selling you,as they can vie...