Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I’m really hoping someone can help me with an issue I’ve been having for 5 days now because I’m having so much trouble getting my account reconnected and customer service on the phone has been basically useless.My Virgin Media account (TV and Wifi) h...
I planned on switching to BT as they are offering a better deal along with EE's bundle. BT had said they'd buy us out of the contract by offering credit equal to the early disconnection fee.I requested for disconnection on the 23rd of August 2023.I h...
HiI'm going to be moving soon but staying local. I have fibre broadband only and want to have that installed at the new address (a second floor rented flat (housing association)). Apparently, it is available but isn't currently installed in the new f...
Had email from Virgin offering Gig1 broadband for just an extra £4 a month I tried to upgrade and just end up with a load screen that never ends. If I log in manually into account to upgrade the offer has changed to £9.53 a month extra but logging in...
Prior to May 2023 my mother had a landline (Talk Weekend) and a minimum TV package (Player TV(M) with Virgin media, paying £24 per month. She did not have broadband with them, she is 86 and does not have a computer or a mobile phone. In May 2023 I wa...
I have a reduced contract which I pay £12.50 because I’m out off work and on universal credit, virgin have informed me that my contract is due to end within 30 days and I will be put on a different contract which could charge me more. does anyone kno...
HiI have spent days contacting virgin trying to change the account holder on my account to my partner.We have tried both chat and phone and I'm tearing my hair outI'm now formally giving you, virgin, notice that I'm cancelling my account.Please cance...
Hi there, I original contract was set to expire on October 3rd, but i renewed it on September 14th. However, the bill i received reflects the pricing for the completed contract, not the new one. The payment date on the bill is October 4th. Is there a...
Dear Virgin Media,I'm having problems viewing my latest bill. When logged into the Web page or myvirginmedia app I can see the bill on the dashboard but when I try to access it I'm sent to the help and support pages.I've looked on the community forum...
