Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gav...
I recently upgraded but £5 of my monthly payment is an o2 sim, that I dont need nor will use. I have a seperate contract for the sim and a contract for virgin services. Its the last day of my cooling off period so I think I'm fine to cancel it and no...
I have been on the category for renew my package but it it won't work it just takes me to price increase etc. How do I renew my contract online?
When a sales representative came to our house he told us we are eligible for the essentials package as we are on UC. He told us he would sign us up and all we needed to do was contact him when everything was installed to have this sorted out on the b...
I was emailed by VM out of the blue to ask me if I wanted to upgrade to the new router as mine was out of date. Cool - I love unexpected gifts. I was told that it would be delivered by Yodel about 10 days later and they would email with a delivery ti...
Can someone please explain to me what's happening. My monthly bill for £42 was generated on the 23rd February, but on the 24th, so the day after I did an upgrade to my package. My monthly amount is £63 a month, there was also a £35 activation fee. I ...
Hi, Received an email last week offering an effective freeze... Same package for another 18 months ( no TNT though) I have received immediate confirmation but nothing has happened since. Is it going to happen?
Hi all,I’m trying to get in touch with the credit file amendment team after seeing some forum posts advising that but the email address posted keeps bouncing back. Does anyone know if this is correct or another way I might be able to contact them? I’...
I have received an email saying I am out of contract. When I spoke to the team about cancelling they informed me it would be a £65 early termination fee and to ignore the email. I am looking to leave - can anyone from the forum team help?
Morning,The plastic brown box which houses the cables on the outside wall of the house has obviously come loose at some point and the outer cover is missing leaving all the cables exposed.Can a replacement be sent or does an engineer have to come and...
