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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 17052 Views
  • 20 replies
  • 7 kudos

Resolved! Where can I find my future bills?

Received the letter about the RPI+3.9% increase.I manage my Mother-in-Law's sky account. We can see her predicted bill increase applied since April.There's nothing I can find about my actual new Virgin media package price.

klynchk by • Up to speed
  • 389 Views
  • 2 replies
  • 0 kudos

Sky Cinema Promotion

Hi,Recently accepted the free 12 month Sky Cinema promotion I got via email and a couple of days later got an email from VM saying about the addition of Sky Sports and Sky Cinema and that my next months bill had increased by £17 - 18. I contacted Vir...

Keando by • Joining in
  • 228 Views
  • 3 replies
  • 0 kudos

Recurring internet signal loss

I am not happy with the way complaint ID   C-150323185 has been handled, or with the original issue.ORIGINAL ISSUE: Since starting with Virgin Media, there have been phases of poor WIFI reception, where calls on my WIFI connected mobile drop, interne...

Trying to cancel installation

Hi can anybody help I am Trying to cancel my installation order from virgin ,when I get through to cancellation dept I am told that my account is closed but my installation is still going ahead , now every time I get put through to installation dept ...

Barney67 by • Joining in
  • 305 Views
  • 6 replies
  • 0 kudos

Returning equipment

Hi,We cancelled our last package with Virgin Media and ended up getting a different one, meaning we needed a new hub. When the technician was here, he took the told equipment away and now I'm being asked to return the equipment or I'll be charged?! D...

Resolved! Re: Price rise letter

I agreed an 18 month deal on 22nd of Feb 2022, I just got a letter saying it's going up £15 from 1st of May, maybe I'm being thick, but that's not 18 months?I'm being offered a reduced package for £65, but it's a drop in speed, calls and tv options, ...

Wulliekane by • On our wavelength
  • 766 Views
  • 6 replies
  • 1 kudos

Resolved! No call back as promised

I was expecting a phone call to happen at latest yesterday regarding my issues. I was told I'd get a phone call on Saturday by one of the customer service team. I was told the call would be within 72 hours. IT DID NOT HAPPEN. THIS NEEDS RECTIFYING. n...

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