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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 19310 Views
  • 27 replies
  • 7 kudos

Direct Debit Payment

I recently joined Virgin. First bill was May 2023, due to be taken around 23 May. I set up direct debit on 3 May for which I received confirmation. I have just received a bill for June 2023 which is significantly high because it includes the May bill...

SelThom by • Joining in
  • 323 Views
  • 5 replies
  • 0 kudos

Resolved! book technician visit for elderly father

I need to arrange a technician visit for the change to the fibre network for my dad who is 89 and a bit deaf. he can't follow the menus on the customer service number and has forgotten his memorable word. How can I update his MW or speak to a person?

DAC20 by • Joining in
  • 387 Views
  • 4 replies
  • 0 kudos

Sky Sports UHD offer.

I have received an email from VM this morning offering me 3 months free Sky Sports UHD if I upgrade, then £7 per month thereafter. As I subscribed to this some months ago, does that mean I will get the next 3 months for free, or do I lose out for bei...

Topgun by • Dialled in
  • 641 Views
  • 7 replies
  • 0 kudos

Talking to a Virgin operative

I want to be able to talk to a Virgin operative. I want to know what the extra package is that has been added to my account this month. There is no information about it on the bill. I've tried every way I can think of to get to talk to someone but wh...

Moving House - Address Not Shown

I'm moving house on 23 June. As my property (a flat in a new build less than 3 years old) isn't shown in the postcode checker, I submitted a manual request for services. On 5 April I got a reply back saying we can't bring Virgin Media to your area.Tr...

seanusx by • Joining in
  • 284 Views
  • 5 replies
  • 0 kudos

New contract without my permission?

I think that I have had something like this happen to me just now.  In a slightly more sinister way, I called to cancel my contract as I was then out of contract. I was informed of when my contract would end and my final bill. I have just found out n...

FrazerG by • On our wavelength
  • 2669 Views
  • 14 replies
  • 0 kudos

Xbox free gift

Hi, It's been 21 days since I received the Xbox free gift is on its way. Still not received it or had any update. Signed up via the main virgin website. Any help would be greatly appreciated. thanks Scott

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