Hello I have been with VM for over 10 years and when the fibre optic service became available I signed up and paid every month on time etc.Due to the poor speeds I was getting I decided to change over to a new service also on fibre optic that just be...
I made a substantial payment towards an overdue bill that had me completely baffled. It seems like bills are always incorrect. I used my credit card to make the payment over the phone, making sure to jot down all the details and keep a record of it. ...
We have whatsapp messaged, bot chatted, and phoned with no response/been cut off repeatedly. We sent a recorded letter to cancel the account on the 13th Feb 2024 to the Sunderland office. This was signed for on the 16th Feb 2024 but haven't received ...
Trying to register for My Virgin Media account - haven't received a welcome e-mail or bill, so don't have area code - could anyone advise the one for Eaglesham (G76 0LA postcode)?Thanks
I've already tried 8 - 10 characters, starting with a letter, all lower case and using a number.Can someone help me?Thanks.
Hello I need bills older than one year, more exactly from 2018
£7 extra for more broadband, no change to contract.. good thinking.... WRONG... an e contract says im now paying £93 instead of my usual £53, this results in many calls, several to whom English is a stranger to.The catalogue of lies and bullcrap to j...
Had an email today giving me a price to renew my contract today for same price as current on which runs out May. Looks okay then you see no TNT sports, but has movies UHD which I do not want. My current contract will go up £46 in May. Rang Retentions...
Hi allI upgraded my existing VM account last December and for £39 I should have receivedBroadband M250 (Volt upgrade from M125 at no extra cost)An O2 Sim (100GB)This was the summary on my contract summary letter when I submitted the order and since t...
Hi - My account number is [MOD EDIT: Removed]. I had expected Referral bonus to be credited to my account by November 2023 which was delayed by Virgin and that caused a missed payment for November and December 2023. The Billing team promptly added th...
