Managing Your Account - Cable - Page 321

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Is it right that I have to give 30 days notice to cancel even when out of contract?

This is ridiculous. The email I got when I passed my first year contract end (and went onto a higher tariff) says, "If you decide to switch, you’ll need to give us 30 days’ notice by calling 0345 454 1111, but if you cancel after your contract ends o...

Resolved! Unable to cancel broadband

Evening all,Can someone tell me the best way to cancel my broadband contract.I've been disconnected 3 times whilst waiting on the phone to talk to someone (all on hold for 45 min +), tried live chat and WhatsApp and no one responds. Thinking of just ...

Fed up - Billing wrong again and no person to talk too

Virgin customer since 1997 but moved house four months ago and ever since had had to phone up every month as the billing is wrong. Every month told it has been corrected and then find out it hasn't been corrected. Virgin staff promise updates and em...

Ebilling

Hi.As there is no option to set up ebilling on line, I telephoned customer service to do this for me.They said that they had done this for me, but two paper bills and £3.50 later, it seems they haven’t.Has anyone successfully swapped to ebilling with...

New account with Virgin Media started early August 2023

My new account is up & running okay, still to use O2. As I'm still paying bills to my previous ISP, even though I was advised Virgin Media, would look after the transfer. I would close the account myself but I was trying to keep my current landline n...

Been missold contract

Not so sure if this is the correct board so please tell me if not. I got an offer to go to Gig1, which I agreed to and got a new contract through outlining the price and package of Gig1. I can attach if required but I sure if best way to do it withou...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts

MyVM online account registration (multiple issues)

Is it right that I have to give 30 days notice to cancel even when out of contract?

Resolved! Unable to cancel broadband

Fed up - Billing wrong again and no person to talk too

Ebilling

New account with Virgin Media started early August 2023

Been missold contract

Self install pack not delivered

Re: Unable to create MyVM account

Trying to get vat invoices from Virgin is extremely hard

Update

Offers to recontract

Renewal Links in Emails and texts don’t work

Upgrade offer not yet activated.

My account - change my package - upgrade not hono...

Trying to upgrade my package or look at my deals o...