Folks, I've had numerous calls onto my mobile from VM. They only let the phone ring a couple of times and then hang up.I call back on the 08000525306 number and get a message telling me to call back on 150.I call 150 and get told numerous times that...
I have noticed that I am being charged £49 this month whereas I usually pay £30. I have one month left on my contract. I am planning on leaving anyway but I would like to know why I am being charged an extra £19. I have tried a WhatsApp message but i...
Hello Virgin Media Community,I'm reaching out in hopes of finding guidance or perhaps drawing attention to an ongoing issue I've been experiencing with my service and the subsequent support process. Since November 20, 2023, I've encountered a stagger...
It seems to me that contract renewal should be a well tried and tested procedure - but it isn't.I got the 'time to renew your contract' email and selected an offer online. Got 'order documents' and 'order summary' emails on 1st April (could this date...
Hi, due to a domestic split, is it possible to downgrade mid contract so the person staying in the property can afford to maintain some sort of service, on a lower package? Will Virgin listen and help due to the circumstances?
Every time my contract is due for renewal they send you a link to check the latest deal/renew but it never works. It should be a simple process but once again I will need to ring them. Open Reach are digging up my street installing fibre so hopefully...
I had the same thing happen to me Said £18 -£13 = £5 but have charged me £16.20 ,Customer service trying to fob me off,raised a complaint but shut it down with out contacting me so got them to open again.
Hi, I've recently renewed my contract, got my documents and correct price charged but my app and the laptop show the old contract details from 2022 and that I've only part paid my bill as app has wrong bills from old contract, I've deleted cache, del...
Hi, I'm having the same problem, can't change my contact number
Early last month I received a mail, as others have, saying that my contract was due to expire and so I needed to renew. I phoned up and after the usual long wait and pot luck as to whether I had chosen the right options, I eventually spoke to an agen...
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