I was told of an annual price rise to my Virgin services, taking the total cost to around £94 a month. When I logged on they offered a few options to renew my contract and I choose to carry on with the same package for 18 months at £65 per month. Vir...
Is it even legal for VM to add 13-days to my contract without approval?
HiThey breached the rules. Got really rude with me. Put me on a new contract without my agreement. I got the Ombudsman involved, I'm in the process of uploading evidence and would you believe they admitted it all on chat here. Then changed the perso...
I am a pensioner and have been a Virgin customer for over 20 years and before that was with companies that Virgin purchased.In general, I think the customer service is very good. The broadband service where I live is extremely & frustratingly interm...
Hello,Woke up on Wednesday morning to find a flashing green power light and solid green wifi light on my Hub 3 - no internet or TV. Went through the usual checks and resets and ended up scheduling an engineer to come out on Friday (today).Later that ...
Odd circumstances but I need to change my package with VM as we barely use it and costs a fortune.Currently have TiVo, landline, Broadband (With Volt) and O2 payg sim (hence Volt)I'm out of contract on a bad rate and want to remove Tivo and the landl...
Hi, i've been trying to set a deal up for a friend and family discount, I keep sending the link and when he receives the email it shows the offer I've recommended but then when he clicks on the link the offer is no longer there?
I have been overcharged due to my bank account being attached to someone else's account. Please contact me directly.
Hi,I have communicated by phone and by chat, and no one has given me a solution. I received my first bill for £85.99 ( 2 month - 33£ & others charges £19.99) and my service was connected on 03/27/2024. When I contracted the service they informed me o...
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
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