Hello.Today I woke up to an email informing me that my Stream service had been cancelled, worded as if I had done it myself (I hadn't) leading me to worry that someone is interfering with my account.Upon checking the Virgin Media app I saw the images...
Can someone please explain this to me, because im struggling to understand how Virgin Media have messed up and created a phantom package change without me knowing!I renewed my contract on the 11th April 2023, and had opted for just the Volt M125 Fibr...
Hi, I upgraded to sky cinema on Monday just over 3 days ago through the app, but it still hasn't upgraded. I believe it can take a while but I thought 3 days was a bit much,is this normal?Thanks.
Upgraded via a phone from maxit tv to mega tv. I’ve restarted my box but still no updated channels. Just wondering how long this should take?
If anyone can help with the following it would be appreciated.I'm due to move to Virgin broadband next month with installation on 8th December. I signed up for an 18 month contract which included an 18 month discount, however on checking my contract ...
Hi,I have just ordered broadband and have put the wrong confirmation email address. Is there any way to fix this so i can get the confirmation email to the correct email please.Kind regardsAndrew
Since March 2023, Virgin charge me £15.99 for Netflix which was cancelled and I am in receipt of confirmation e mails from Netflix and Virgin Media themselves. Netflix confirm that they hold no account for me and they are not charging Virgin Media e...
Hi Ashleigh.This is happening to me. It's not a visual glitch like other threads mention on the topic. The new number is not saved. I get the below.
Hi, I upgraded my package online but I have not heard anything since other than an email confirming the order. Initially i just had broadband, but i now added Mixit TV, Sky Sports, TNT sports also.I received documents by email but have not heard any...
I was on a package that suddenly went from £55pm to £100pm so I called to see what could be done. As expected, I was asked how I used my services so they could be optimised for my needs (if you believe that, you'll believe anything).I said I didn't ...
