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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos


Hi, I’ve just returned my equipment, however, I received several emails and texts telling me that I had two hub 4’s to return. I assume this second one is one that I previously lost and paid to be replaced but is still on the system somehow. I contac...

rhysdb by Joining in
  • 2 replies
  • 0 kudos

New contract : Complaint

Our contract was ending and disconnected on 26th July, we were offered a n package via web sales and agreed on the 25th July.We still got disconnected and have explained to chat via WhatsApp. They got us reconnected on 31 July , but said new package ...

Shazz70 by Joining in
  • 14 replies
  • 0 kudos

New Contract not implemented

HiEarlier this year I changed over to an ongoing monthly contract for Broadband and phone. I was contacted in July and was given an offer of staying on the same package on an 18 month contract for a 30% discount. I accepted the new contract and recei...

DrTate by Tuning in
  • 5 replies
  • 0 kudos

Package renewal query

Package (internet only) was due to double since contract ended. Got on the live chat and the agent set up a new package of 125mbps internet, sim card and streaming box for £4 cheaper than I was paying.  Since then I've got the sim and streaming box. ...

r7homas by Joining in
  • 1 replies
  • 0 kudos

Unlinking netflix

HiCan someone help my dad (aged 78) has virgin tv. He has been charged for my netflix acc. which he has tried to put on to his virgin box so he can watch netflix. He has not successfully logged into the netflix acc.So my question/s1. why are virgin c...