Managing Your Account - Cable
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Resolved! Constant calls from 0800 052 8675

Hi, I have been getting frequent calls recently from VM (0800 052 8675).When I did manage to answer one, I wasn't able to understand properly what the call was about -due to a combination of my poor hearing and the lady's accent.Can anyone suggest wh...

reidm99 by Up to speed
  • 11 replies
  • 0 kudos

No confirmation email

Hi, I signed up the other day (22/05) and got my pre contract document however, I never received a confirmation email. Please can you help me out as I need to know when my wifi box will be delivered and be able to log into my account to see payments ...

Ak1234 by Joining in
  • 1 replies
  • 0 kudos

Paper bills

Am I able to switch to paper bills? Does anyone know how? I need this for benefits applications as they do not accept print-outs of pdfs.many thanksLloyd

Online renewal NOT worked - help needed

I received an email to renew my virgin media contract and did so, received an email saying it would be processed and set up my 20th May, however it is still showing as my old contract and not the new deal I signed up to and today it is the 23rd May, ...

tiptap by Joining in
  • 0 replies
  • 0 kudos

You can't use that password

Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords a...