Managing Your Account - Cable - Page 29

Resolved! Renewal date of 27/01/2025 - Cancellation

Dear Team.My contract ends 26/01/2025, when can i notify Virgin of my cancellation.RegardsAlex

Resolved! Referrals missing x2 = £100

I have referred two friends months ago, no money paid into my account. My friends used the codes I gave them after all they must of worked as there now virgin media customers. Spoken to a virgin media advisor today couldn't here her for the backgroun...

Renewal deal and package change.

Previously, I could change my package online and look at the renewal deal that was offered online. For about a month, it seems this was broke and led you to a page to phone up. I believe I've had this Previously with some recent change to the account...

Change account number

There same problem here. I moved house on Sunday, with advance notice to Virgin. Cables where delivered late so I couldn't plug in yesterday. I was told max wait was 24 hours. I am now hotspotting on my own data - No Virgin, No TV, No Landline - ...

Help with cancellation

Can anyone help I feel I feel the treatment I am receiving from Virgin is immoral , illegal and breaching all customer rights.I signed up recently and was told I had a 14 day cool off period. From the day of installation we were unhappy and 2 days af...

Switch to e-billing same old problem

Hi,I am trying to switch my account over to e-billing.I don't have the profile tab on the my virgin media account so it's impossible to see how to do this.I have wasted so much time on this, as I can see have many others, can anybody help please....T...

I am the main account holder not an additional account holder

With the email I received today saying VM will turn off additional account holders’ ability to log in, I am forced to try getting help here. I am told by VM that after 20 wars of being a customer and moving house 4 times in that time, that I am not t...

Switching to e-billing

I’ve looked through all the advice on line to switch to e-bills and there just isn’t the links on the website that there is supposed to be, I just don’t get it unless I’m missing something

upgrade order not showing

I have ordered an upgrade from my 250mb broadband to the 1g Black Friday deal package but it isn’t showing on my account in the orders section. I got through to an agent on online chat but I ended it more confused than anything.

Stream Box Non Return Charge

Hello! I jsut received a message from Virgin stating I will have to be charged 45 gbp for not returning a Stream Box Non Return Charge, which I returned with the Hub.The whole disconnecting process has been extremely painful, and full of bad surprise...

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