Hello I’m trying to get copy’s of my bill as on my account there are missing. I have phone customer service but no joy just was getting passed on by each member no one could help me was on the phone for about 2 hours this was a joke yes 2 hours. I ne...
Everytime I try to go into my account settings on this website I get the constant loop of “hooray your verified your email “ I have updated my account details more than 2 dozen times and then I get another email about my e-billing. Then I go back int...
Virgin media messed up when moving me over to new home in November and say I owe them money on the account at the old address which is now a previous account I can't access. I have screen shots of evidence and bank/ credit card statements to show all...
Hello,Every month my bill is different. It’s become a bit of a lottery. What do I need to do in order to be charged EXACTLY what I signed up for?Thank you!
Hi, I rented the new Godzilla film on Virgin movies last week, when I tried to play it kept not playing even though all other devices on the same connection worked fine.I was hence unable to watch this film, it started and got about 2 minutes in once...
Hi AllI have just received my latest bill which is incorrect. I negotiated a new contract and was paying £24, i was offered a new deal first month free and then £27 each month. Now I got bill that you added my free month to this month bill and then a...
This afternoon, I received an email with all the Virgin Media typeface and logos stating that they notice I've got an older hub and offering a Hub 4 at no cost. Alarm bells rang... I'm being offered something for free and I don't even have to upgrade...
Hi,Could someone assist me in receiving monthly VAT receipts for my account (and back dated to July 23).Thanks
I have moved from my previous address to area which is not covered by Virgin Media,they have accepted the proof and they promised me they will collect the early cancellation fees and they will refund me after 1 month . However, 3 months have passed...
Hello I placed a order to increase my speed to M350 on the 14th May - I had an email confirmation of the increase and a activation date of the 17th May, however there has been no speed increase.I've rebooted a few time since 17th - but it's still on ...
