Managing Your Account - Cable
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Forum Posts

Refused Auto compensation

I went 32 days without broadband, that excludes the 2 days I am supposed to give for the engineers to fix it. I informed Virgin of no connection on 25th November, I have had three engineers out, I have had 3 cables re-done and the final engineer who ...

Klj011 by Tuning in
  • 10 replies
  • 0 kudos

Registering Issue - DEF01 Code

Hello. As yesterday I have started a contract for 18 months for broadband home internet and I am trying to register my account today with related email but I got this:Oops, we've ran into a problem.Wait a minute and try again. If this doesn't work, p...

Renewal links on emails broken etc

I am coming to the end of my contract and have been sent several emails with links to renew.Whenever I have clicked on any of these I receive a generic virgin media website error. This seems to be a common issue. I received a call before Christmas an...

Jjjinto by On our wavelength
  • 1 replies
  • 0 kudos

Contract Renewal and Upgrade Issues

Good evening, folks. Buckle up for a tale of my escapades with VMB contract upgrade and renewal over the past two months! For proper context, my VMB contract is due to expire on 29th January 2024. Received a renewal email from VMB on 10/11/2023 promp...


So I had email saying I'm leaving virgin but I'm not I only had it disconnected till Friday during to leaving house....I have had a estimates bill that's come through earlier today.I don't need installation in my new property as I will be doing it my...

Becka22 by Joining in
  • 1 replies
  • 0 kudos