Managing Your Account - Cable - Page 274

new contract and the bill for the old contract

I had a contract that ended on December 7, 2023, at £24 a monthI received an offer to extend the contract,I extended the contract on November 2, 2023 for £30 per month. I received the contract via emailthat's all I did someone did not pay attention t...

Renewed contract and upgrade not showing

Hi, I’m hoping someone can help. I recently renewed my contract and got a TV package. I received the order confirmation and documents for both, but the new monthly contract cost and TV package are not showing on my account under ‘Orders and Appointme...

Renewal of contract - the most frustrating and appalling customer service I have ever received.

I have been a loyal, long-standing customer of Virgin Media as well as other Virgin businesses over many years. However, the customer service I have experienced over the last couple of weeks have been simply the worse I have ever received from any se...

Cancelling - A Shame But Necessary

After six on-balance good years with Virgin Media I am having to cancel.My contract ends in January 2024 and I called VM customer services to see what options were available, not least because I was seriously considering with the idea of downgrading ...

Late payment fees and overcharges

Im writing here because I am sick and tired of speaking with Virgin customer services who repeatedly lie to me. In October Virgin increased my broadband charges by 85%. Now they are trying to charge me even more, including "package changes" @£41.67 e...

YODEL delivery never came and driver lied

Hi,I have been now waiting for 2 days for my wifi box to arrive, it was supposed to arrive yesterday and I was literally waiting by the door when I received a Yodel message that my parcel has been refused by the customer (me!) which obviously never h...

Still no return packaging sent threatened with fine

Hello,I would much appreciate if somebody from customer services could contact me as I am reaching a dead end trying to get returns packaging sent to me after closing my account.I have the virgin media hub and tivo boxes packaged up since the 16th No...

New contract offered

So I received a new contract offer via email. When I phone VM to see if they can do better, they can't see the package that was offered to me. Is that am actual thing? So instead have offered me a higher contract 路‍.

Charged despite returning router

I took my old router in the provided packaging to the yodel drop-off point, but I still got a bill charging me £40 for it. I don't think I should have to pay this, but I can't find anywhere to talk to anyone about it.

Unknown random charge on bill

Hi,Just wondering if anyone can help? I have been paying my bill by direct debit as usual for the past few months.However I noticed I had an extra charge of £7 in October for "unpaid bills" which was strange as I presume with a direct debit the bills...

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