Paper bills
every time I change to paper billing on my account, it changes back to ebilling. Why?I need an original paper bill for proof of address & change of name, a printed pdf will not count.
Forum Posts
Trying to charge me extra month
So the 4th March I gave Virmin media my 30 days notice and agreed I would get charged 1 month and then on the 4th April get charged £4.50 for the extra couple days out contract. To my surprise I sign in on app and they trying to charge me from the 4t...
Contract price rise despite agent promising it wouldn't
I renewed my broadband package in November 2023, via web chat. During the chat I asked about annual price rises and the agent said if I recontracted that day they wouldn't apply to me. I thought this was a good deal, so I checked, twice, with the age...
Resolved! Problems with Pre Contract Offer from Retention Team
Hi there. I recently was offered a new 18 month contract from the retention team on 27/03. The documents were sent to me via text and email. I approved them on 28/03. I was then expecting some form of confirmation of the change, but didn't receive an...
Credit score default
Hi I’m the past I had a contract with virgin media ,I closed and I thought all good ,but I ended up with a 23£ default on my credit file and I’m just really disappointed I just want to end this matter pay that money or anything what we can do.help m...
Contract renewal
I called virgin and renewed my contract on 29th March and received the pre-contract email on the same day but received no further correspondence and I don't know what's happening. This is the second time that I've been through this process and I'm ge...
Incorrect Billing ... Again
So I'm new on the forum.. I have been with VM since September 2023 and from day 1 I had issues. Unsolicited changes in my contract, Installation issues, and my favorite... Incorrect Billing. VM decided to send me a new contract via a welcome email wi...
Can't afford this new bill of £60 from April for 500Mb Broadband Only
Hi Good Folks,Due to High Costs of my Energy Bills and I'm due to move home because of Ill Health when Council finds me a 2 bed Flat from this house. Can I downgrade from 500Mb to 250Mb. Thanks.
Virgin Media have changed my contract without my permission
Someone has changed my contract, stuck loads of extras on to it and put my bill up and took £116 from my bank without any contact from me. I've been on the line with them for hours so far going over the same thing, they said i contacted them on the...
Took 11 days to cancel. Now I get a message today saying I agreed to a new package via chat! I didn’t.
I cancelled my account after 11 days of trying to cancel. Virgin have tried to call me. I answered once on the 10th and told them we already have Sky in. Now they’ve emailed responding to me complaint form saying they spoke to us today and we agreed ...
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