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Forum Posts

Broadband change in april to partners name

My contract expires in April 2024 and I will not be renewing as I will be leaving the property. My wife will be staying at the property and I would like her to have her own account with virgin. Can this be done and can she look to start the change pr...

Upgrading Problem

Hi there,Our current package is M350 Broadband for £70/month (not that we ever, ever get speeds anywhere like that).Our price went up a few months ago and it's no longer affordable. We are considering leaving but I looked at our options and can see o...

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Netflix activation email not received

Can someone please help me with this, changed my package on 19 December 2023 to the Mega Volt Bundle including Netflix Standard. Now nearly 6 weeks later I still haven’t received my activation email or can see the “Activate Netflix” button on the My ...

Virgin biling

I signed up for a new Virgin contract back in 2022 - then moved home during the process, the same contract came with me and somehow expired in Jan - no notice of my 30 days, no calls to retain and certainly no reminder. I called many times to be told...


I was a former user of virgin media and checking my records I need to pay 55 pounds .I have no access to any details from being with virgin media back in 2018.. Can someone please help me so I can clear this balance ?Many thanks