Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
How do I switch to paperless billing
I am trying to claim the promotional Amazon voucher offered with the 18-month broadband contract that I've signed up for.I have been told I need to provide the order reference beginning with WS and followed by 7 numbers OR CH and be followed by 10 nu...
I’m trying to update my phone number on my profile but it keeps saying unable to save, but all my text messages come through to my new number, I’m really confused
I was a very happy Virgin customer for 16 years but would never return to Virgin after the service I have received over the past month. I moved house a month ago to an area not covered by Virgin’s services. Therefore I had to switch to another media ...
Hello I have power of attorney for my mother's Virgin Media account and would like to manage her account online. She had an account set up for this but have no idea what her login details were. Her name is [REMOVED], her account number is -[REMOVED]...
Hi, I want to change the email address registered to my VM account. However, the return email expired and I failed to verify the email address on time. The instruction now is to submit the change again so a new return email will be sent. But when I t...
Looking for a number I can contact to switch over my families plan and account over to me. I don't have their account details, they're older and dint remember, they've been with them for years. But I'm also looking to speak to a sales rep so I can ge...
I haven’t been a customer for several years. My account is showing as closed and balance of zero on my credit file but the last few weeks a debt company called CRS are hounding me with emails letters and now calling my husband saying I owe virgin mon...
Why has my Netflix been paused. I have not changed payment method or opted out
As mentioned in a previous post, I cancelled my VM contract as I did not get a good renewal offer. I got the cancellation confirmed via email and it is due to end 20th feb 2023. I just recieved an email today with new contract info as of todays date ...
