Hi, I moved house, didn't change my services or area, and didn't notice that Virgin had changed the contract end date. They are now looking for £300+ to exit the contract which would have expired. Who is best to talk to sort this out?
Looking at various packages and I was hoping someone could help me.Virgin Media add-ons(30-day rolling contract)Virgin TV 360 Service extension£10TNT Sports£18I have this on the bill in my basket is the £10 Service extension a one off or does it mean...
Hello,In My Virgin Media profile I could see some renewal offers, I accepted one of them. I got an email with an order reference number and a pre-contract sheet. It seems all was done, with an activation date of the new package for 30 April. Nothing ...
Can 02 stores deal with the virgin media TV and internet account?
When I log in to my account it just stays saying logging in, but never actually gets to my account page. I can log in ok in the app but need some more functionality using the online account.
I joined VM in Feb 2023 (18 months Broadband with VM) with a promotional price £14.99, which expires in Aug 2024 theoretically.I moved home in March and notified VM around 21 March for 'MOVE HOME' via live chat with nothing change on my plan, just st...
I need to unlink my Netflix account from my VM account as I no longer use the account that is currently linked and would like to link my new Netflix account to my package.I called VM and was told I need to do this through Netflix but Netflix have adv...
Hello, I am reaching out to seek urgent assistance with a matter regarding the return of Virgin Media equipment (Hub 3).I made the decision to leave Virgin Media by the end of March 2024, and I promptly received the returns box and packed the require...
I returned my old router as requested weeks ago. I have the yodel returns receipt and a tracking code. Yet am getting threatening emails and texts saying that I will be charged £40. Not great experience of VM tbh!
Afternoon all..I was offered a free Stream box with my upcoming broadband installation.No problem at all.But why wasn't I given the option of a 360 box? Thanking you.
