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Forum Posts

Unable to contact Virgin re contract status

My contract ended recently and I was bombarded with confusing options via email.  I wanted, and hopefully got, a continuation on a 30 day rolling basis with no changes to services.  I have since received an email with a copy of my contract saying I a...

abrahad by On our wavelength
  • 544 Views
  • 3 replies
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Claim your Exclusive Offer - Email

Received 2 emails from VM telling me my contract's up soon (4 months) and I should login to view my exclusive offers and deals and lock in the best value available to me.What I want to do is downgrade my TV and phone (which I haven't used in over 10 ...

How long should equipment return take?

I recently cancelled my VM account and had to return the equipment (two V6s, a Hub 5 and 2 Wi-Fi pods), I dropped it off at the drop off point on the 26th, it is shown as processed at the Yodel National Hub on the 29th April and has not moved since (...

Tavis75 by Super solver
  • 610 Views
  • 1 replies
  • 0 kudos

Deleted email account beng spammed

I had an email account for my ex wife which I deleted about 10 years ago but I stated received emails that someone is using it it to try and join instagram and other sites many times appearing in my ntlworld in tray, I’ve checked in settings that it ...

KevS56 by Joining in
  • 356 Views
  • 1 replies
  • 0 kudos

Outside wires exposed

I came back home and seen that the wires are exposed outside from the old virgin box. A while back my neighbour had a virgin engineer visit who ask if he could temporarily connect there’s to mine. Does anyone know if this is unsafe and how to get a n...

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Restricted services

So I’m leaving virgin as we’re moving house and they don’t cover my new area. They sorted my bill out and I came to check my app and the website and there’s a message on there saying restricted services as my bill hasn’t been paid. I’m so annoyed bec...

Berniety by Joining in
  • 1787 Views
  • 4 replies
  • 0 kudos
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