Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

WS Number

I am trying to claim the promotional Amazon voucher offered with the 18-month broadband contract that I've signed up for.I have been told I need to provide the order reference beginning with WS and followed by 7 numbers OR CH and be followed by 10 nu...

davem641 by On our wavelength
  • 4 replies
  • 0 kudos

Appalling Service - returning equipment issues

I was a very happy Virgin customer for 16 years but would never return to Virgin after the service I have received over the past month. I moved house a month ago to an area not covered by Virgin’s services. Therefore I had to switch to another media ...

Sar17 by Tuning in
  • 18 replies
  • 0 kudos

Accessing online account

Hello I have power of attorney for my mother's Virgin Media account and would like to manage her account online.  She had an account set up for this but have no idea what her login details were. Her name is [REMOVED], her account number is -[REMOVED]...

hils49 by Tuning in
  • 2 replies
  • 0 kudos

Sales Contact No

Looking for a number I can contact to switch over my families plan and account over to me. I don't have their account details, they're older and dint remember, they've been with them for years. But I'm also looking to speak to a sales rep so I can ge...

Jordan-p by Tuning in
  • 7 replies
  • 0 kudos

Debt chasing??

I haven’t been a customer for several years. My account is showing as closed and balance of zero on my credit file but the last few weeks a debt company called CRS are hounding me with emails letters and now calling my husband saying I owe virgin mon...