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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Re: Damaged box

Hiya,   I've had messages to say Virgin have been fixing issues in my local area. This morning I noticed the white box outside my house now was ajar so I tried to close it again but it won't close .. its right out the front of the house which gets a ...

Missing order

I placed an order online through my account to change my package on 30 April which included agreeing to a new price of £54 per month for 18 months. I have the emails with the contract information and order confirmation number, but nothing has happene...

lyesbkz by Tuning in
  • 2 replies
  • 0 kudos

Bill is a lot higher than contract

Phoned VM and re-negotiated by monthly payments due to the current increases back in April. I can log into my account and download my contract which states £66.80, yet i have a bill today of £94.16. i need help understanding this

mba1980 by Joining in
  • 7 replies
  • 0 kudos


I cancelled my VM Broadband on the 11/04/23 and have a disconnection date of 12/05/23. I have just paid that bill, 11/04/23, today through direct debit, which will take me up to my disconnection date. Is this the final bill? Can I cancel my direct de...

Biggsy68 by Joining in
  • 6 replies
  • 0 kudos


Hi,Since I moved house and took my Virgin package with me, I’ve been signed up for paper billing. There is no way to change back to ebilling online. I’ve tried to change repeatedly. The FAQs refer to clicking on My Profile which doesn’t exist. The li...

Resolved! Bill Query

I am extremely suicidal, why is my bill £60, this is absolutely disgusting, i just about have money to pay my bill and rent, why are you charging me almost double my bill. this is not acceptable, your whats app colleague to me to get lost, i have no ...