Managing Your Account - Cable - Page 239

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Hub 4 electricity consumption query

For April, my electricity usage was unusually quite a bit higher ( Fxd energy acc't; no change there) and the only change recently has been from my router to the Hub 4 installed during VOIP installation in March. I noticed that it runs quite warm (t...

Resolved! How to stop unneeded VAT receipts

No longer registered for VAT but the receipts keep coming. I want them stopped. No-one in accounts could tell me how, all they could do was offer different unwanted packages.Please contact me for details of the VAT account to cancel.

Resolved! No welcome email - need area reference code for My Virgin Media

Hi there, I've just signed up with Virgin through a 3rd party (RightMove). I haven't received a welcome email yet, though I managed to get the acc number from RightMove. Could anyone please advise me of the area code for Norwich (NR1)? Thanks in adva...

Billing Issues

Please could a moderator contact me. I have been billed incorrectly every month since I signed up in September. Every month I have to contact you to correct it. I have made a complaint on the form, only to receive and email not answering my questions...

How long does an upgrade take to activate?

I accepted a deal on the phone on Monday, equipment came yesterday, but the new package hasn't activated yet. I'm still on my previous channels and internet speed. Any ideas?

Virgin sales calls

25th April I rang for a better deal on my broadband ever since then my phones been getting hammered with sales calls from VirginmediaI have a brand new contract that I have arranged less than a month ago if I needed anymore services I would have arra...

Bill increase with no prior communication

Hi Has any body else noted that VM have increased their monthly charge without any communication? Mine has just risen by 25.8%. Generally been happy with the VM service. I accepted an 18 month Deal which still has 6 months to run. I checked the cont...

Changing account holder

I used to live with a room mate who had the Virgin Media contract in his name and he was the one paying for it. He moved out couple of days ago and I would like to transfer it over to me. Is it possible to just transfer the existing contract over to ...

Contacting customer service

I don't know a worst company for customer service or the lack of it. How on earth can I contact someone at Virgin Media regarding a bill dispute?? I've been overcharged and there's no way to message or call anyone!!!

Overcharged and cannot contact Virgin

We left Virgin Media in January 2023, having paid Virgin for that month.However, despite being billed in advance, we were charged £118.80 on 2 February and £90.20 on 2 March.The only refund we have had was £14.39 on 27 March.As I have closed our acco...

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