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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Retention Offer

Hi, I got Virgin Broadband 264mbps and Maxit TV (with BT sports) for £30 that is coming to an end. I also had an O2 sim with this deal that I paid for separately.My contract is coming to an end in July and the best they have offered me is £49 for the...

Resolved! Bill credit after leaving VM

I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.I still don't have that £15 credited to me.For me this is the last final insult from VM after a...

Ayesha11 by Tuning in
  • 4 replies
  • 0 kudos


Hi,After receiving notification of the price rise a few months ago I agreed a new deal of £31.40/month until the end of my current contract, as shown here:However I have just received this month's bill and the price is showing as £38.40, as the "bund...

VM3140.jpg VM3840.jpg
cje85 by Trouble shooter
  • 7 replies
  • 0 kudos

Repair brown box

Hi, I contacted VM via phone about my brown box outside as the front has fallen off in a storm. They said someone would come out to fix it however no one ever showed up and this was back at the beginning of the year. id like this sorted and if someon...

Direct Debit not came out

Our first direct debit payment hasn’t came out even though on the app it says it should come out day.Has anyone else had this problem and will i get charged late payment fees ?

Grae10 by Joining in
  • 3 replies
  • 0 kudos