Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsCredit on account but direct debit taken anyway Hi, I had £35 credit added to my account last week due to a loss of service and I called Virgin media up because they still hadn't added this to my account, the guy said it had now been done and that...Virgin media account - changing contact number Hi, I signed up for virgin broadband last week. Installation is due to take place on 18 December. I've set up my virgin media online account but am unable to edit my phone contact number. When I s...Being evicted and still being charged termination fee We’ve been served a section 21 eviction notice and have to leave at short notice. Seems like a reasonable reason to terminate our internet contract and yet we are being asked to pay £315, which is ri...Lost 2Gb upload add-on due to contract renewal Several weeks ago I contacted VM due to going out of contract. I originally had 2Gb download, 2Gb upload (aka with the upload add-on). As I've had severe issues with VM Customer service before I w...Missing Refer a Friend Rewards Felt like I had to vent a little about it all.. It doesn't seem to be a new issue by any means, but I have multiple missing rewards that are still showing as pending, even though it has been beyond ...Contract received states higher prices than what I selected? I selectex the 1130 mbps which says it stated would cost £29.99 from March and I also chose the 6GB sim which starts at £6 from March, so approx £36 all in. The pre contract agreement came through an...Looping trying to access VirginMedia/O2 Hi, Hopefully an easy fix but I am going around in circles. Trying to access MyVirginMedia, put in my Blueyonder email address and existing password (known good, re authenticated to email on my phon...Letter from VM myvirginmedia./com/my-cases/view Just had a letter with this link and a case ref but it does not work New contract I didn't agree to 🤔 A chat with CS on the message service somehow resulted with me getting a new 24 month contract 🤔, Yes I was sent a pre contract to view while I was still having a conversation, I specifically text...Online Contract Renewal not activated On 12th December, I logged into my VM account online to look at my contract renewal options. There was an offer to renew at the same price for an additional 18 months so I clicked the link, read thro...Solved
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