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Forum Posts

No Welcome Email or Account Number

Hi, I recently joined Virgin Media on the 28th and order a Broadband box, that came today. However I need an engineer to install the necessary connections, however to do so I need to login to my Virgin Media Account.The issue is I never recieved a We...

OliMo by Joining in
  • 464 Views
  • 2 replies
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Free xbox

I got installed on March 22nd and have still not received my xbox gift.I have been lied and lied to on your useless whatsapp team and twitter team keep saying stuff like youll recieve it in 3 days thats now a month passed nothing and said receive upd...

Toffs24 by Tuning in
  • 5081 Views
  • 27 replies
  • 0 kudos

Resolved! Live chat discount not honoured

Another 18 months - another real problem with my account.My contract was up for renewal in May 2024, so did the usual dance and got a decent retentions deal - m250, mega tv, weekend chatter for £39, and BT sport for £9 p/m so £47 overall. So far, so ...

Email reset not working

Hi I am trying to reset my password and when I click forgot my password it says it sent me a link which it hasn’t (yes I have checked the spam folder). It’s the same email to which I get the bills. Please help asap 

cec1 by Joining in
  • 381 Views
  • 1 replies
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Resolved! Gig1 upgrade for £4 a month extra

Hi folks, I received two emails offering me an upgrade from 500 meg to a Gig1 connection for £4 a month. I decided to bite and went through with the upgrade, receiving a confirmation mail and new contract. The expected date for this to complete was y...

hicks by Tuning in
  • 1085 Views
  • 7 replies
  • 0 kudos

Resolved! Unable to make payment

That number no longer works if you haven't got a mobile! I have tried and tried, ALL numbers given on your webpages are only if you have a mobile, or for paying online, but there is a problem here as well, the site for one off payment does not work e...

Resolved! Remittance Cheque issued in maiden name

Hi there,My account was closed in Sept 2023. I've just received a cheque through the post which is in my maiden name (as my account was in my maiden name at the time) I'm now married and my bank account name has changed and they won't accept the cheq...

Irresponsible Driver

 One of your employees was parked doing works on double yellow lines. This is extremely irresponsible behaviour, I would assume an employee of a company should be complying by the Highway Code and not parking somewhere prohibited? The lines are there...

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Las3 by Joining in
  • 496 Views
  • 3 replies
  • 0 kudos
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