Managing Your Account - Cable
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Forum Posts

Reward Referral 2023

Am trying to obtain the referral reward - my daughter referred me as a new customer in July 2023, I have contacted Virgin - who then referred me to Aklamio.Even though I gave them evidence that the referral took place, by sending them screen shots et...

April price increase 2024

We all know the change is coming, but I fear that Virgin is making things as difficult as possible for those wanting look elsewhere. I have loved using my service since the days when cablecoms first hit my street, unlike many I seem to have been bles...

speckett by Tuning in
  • 384 Views
  • 1 replies
  • 0 kudos

Complaint with contract

So I am in a dispute with Virgin. I wrote a review and a response from Virgin told me to contact them via any of the below. Well I have been in a WhatsApp call since 15.17 and still waiting with last update at 16.05 we'll be with you as soon as we ca...

Shellym by Joining in
  • 308 Views
  • 3 replies
  • 0 kudos

something's gone wrong

Every time I try and log into my account I get the below error. Its been happening for a few weeks now. Can anyone assist, I can't get into my account at all We're sorry this isn't the page you wanted.It's something at our end, and we?re working as f...

Returned equipment

Hi , recently returned equipment via prepaid boxes sent to me , I can see YODEL have it at there hub and no movement for 3 Days , when will VM acknowledge receipt of my return. I believe YODEL do not scan the last step of return so I believe VM have ...

Tenno by Joining in
  • 267 Views
  • 5 replies
  • 0 kudos

First name spelled wrong on my Account

Hi, I recently purchased a broadband and O2 sim contract online, I realised my first name was spelled incorrectly on the contract (Anderemi instead of Aderemi) I had to use the incorrect spelling in order to be able to create my virgin account online...