Hi, I'm just wondering if anyone can help. I have recently cancelled my virgin contract after several years. During my contract going back approximately 2 years i received a free upgrade tivo box. Virgin did not ask for the original back and so after...
Hi, how to cancel to received paper bill. I did try to do online (paperless setting) but still receiving them and getting charged for them .
Hello,A bit of a tricky one here. The person that had the VM account in there name at my home has now (suddenly) moved out. I attempted to create a new order for a new account under my name but received what I assume to be an automated email stating ...
Morning everyone,After a little bit of help and reasurrance. We're rapidly approaching the end of contract and now that our areas intermittent outages has been resolved we're looking to renew. We used the online facility and renewed on the www. Havin...
Hi, I can’t currently log in as it is showing my account doesn’t exist tried recovering and getting the same issue. Also can’t find a link to live chat to sort this out
Is there a problem just now, when I try to upgrade or change package, all I get is the "Oops" message. I want to cancel an add on. Tried via the app but same problem.
HiI looked to upgrade a service, VM did do it so I used the 14-day cooling off period to cancel it. VM told me the 'Cooling-off Period' was something they didnt know about and locked me into a new 24-months contract to not change my package...... I ...
Hi,I have paid for broadband, but haven't received a confirmation email with my account number or any other details so I can't log in to my account.I have called two times and both times they said I will receive the email as they said they had resent...
Two weeks ago I had difficulty in renewing my VM contract. (Nothing unusual there, judging by this forum)! Fortunately the problems were pretty much resolved by Community Support.I then ordered an upgrade - activating Volt and taking up an O2 sim-onl...
Why is is that when I’m logged into my VM account on their website and I try to click on any link to do with upgrading my package I get: ‘oops! Looks like something's gone wrong.’? I’ve tried on different browsers and devices. It doesn’t inspire conf...
