I still cannot log into my on line account

I cannot log into my user account to view my bills?  Not been able to log in since day one!! I was assured this would be sorted within 2-4 weeks and we are now on MONTH 4 with no joy.

Price Increase Beyond My Means

Received an email the other day about my discount coming to an end soon and revealing the price increase. It was way beyond my current means so I am wondering whether just to cancel TV but keep Virgin Broadband and Landline. I am also wondering if Vi...

Sky Sports HD 18 month offer - woeful experience

So I see an offer for Skysports HD in my account, £25/month 30 day rolling, honoured for 18 months. Sounds good, first game of the season starts in an hour, so I agree to it. I then get an email that it will take up to 10 working days to activate.  D...

Missing referral reward

Hi, I referred a friend through aklamio on November 18th last year, his service went live December 18th.  I contacted aklamio in January as the account was showing 2 clicks but no transactions.  They agreed to investigate but it's now been 21 weeks s...

Stream downgrade

I am new to virgin media and it is proving a little more expensive than I would like. Can I move to Virgin Stream and how much would it cost.

Unable to Switch to ebilling

HiI am trying to switch to ebilling and have followed the the help guide and used the link provided in solutions to posts where other users had the same issue but nothing works, there is no option for switching to ebilling any where in My Virgin Medi...

Questioning charge on my bill?

so I call VM last night to discuss a charge showing on my new package. advisor is no help at all, I sit on hold for 15 minutes before the line goes dead. Never called back as advised he would. move now just had an email come through saying thank you ...

Renewed my Contract

Can any of the Mods on here help please?I took up the Time to Renew your contract offer on 9th July 2024 that was showing on my online account.  It also said it was giving me the same Virgin Plan that I have now.  I was happy with the amount quoted b...

Pretty much the same as for most here. I am on Maxit, the main reason so my son can watch premier league on TNT. Otherwise I wouldn’t have chosen this package. I can confirm I have searched emails and spam/junk and nowhere is there one informing me o...

Volt"Free Sim" - O2 sent Debt Collection Agency Demand

e ended up with a new Volt box a couple of months ago due to ongoing issues with our previous broadband router.  I assumed the SIM they sent was included in the monthly charge as nobody told me about it and I threw it away.  I then started getting pa...