Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Price rise May 2023

I recontracted about 4 months ago (18 months at £27 instead of £44). I recieved the price rise email 16th Feb 2023 stating my bill would rise by £7.I phoned retentions but I couldn't find out whether this is £7 on top of the £44 or the £27. Anyway I ...

Sarah45 by Tuning in
  • 5 replies
  • 0 kudos

Is it possible to leave VM online?

Love the way that if you try to leave VM online to escape their inflation-busting price increase you get a 404 Page Not Found error!! 1+ hour long waits on phone, online chat and WhatsApp, we're basically t...

rjwb by Tuning in
  • 6 replies
  • 0 kudos

Resolved! new order gone wrong

why is it that even though I have recieved contract information and install date for a new broadband account, nobody can help me with this when I phone in? I have recieved all the new account info, so how is this now a problem as I am nearing the sta...

Virgin wont honour offer.

So were out of contract since 2018. We now have multiple teenagers and need faster broadband. For context we have tivo and two extra set top boxes for full house tv. Using my virgin media app, and signed into my account selected to ‘add O2 sim’  to V...

Resolved! 14 day cooling off period

I recently signed up for Virgin Broadband. Your terms & conditions state:“To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (t...

Price increase - when can I cancel?

Hi,I have got some mixed messaging about this. I would like to cancel my services due to the price increase in May. I have been told that I can do this now by one advisor but there would be a penalty fee, then another said I have to wait until April ...

bligh001g by On our wavelength
  • 11 replies
  • 0 kudos

VM - A series of unfortunate events

Hi All,So we moved in to our property about 16 months ago and took out VM when we moved.Although we only wanted Broadband, we picked a bundle as at the time it worked out more cost effective.We've had outages on average monthly to our service, most o...

Resolved! Re: Refusal to add Automatic Compensation

To say I'm [MOD EDIT: Language] with virgin media would be an understatement my broadband service was down after a lightning strike in the area which fried the network so I was left without broadband from the late night 31st January until the 6th of ...