Managing Your Account - Cable - Page 181

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Unable to get info about Virgin Media Brodband Account

Hi there,I live in a shared student house and we pay all of our bills through a company called Unihomes, we pay a chunk through direct debit each month and it covers everything, including wifi/broadband. Recently, a housemate dropped out and moved ba...

Unable to view bill

I receive emails telling me about my bill but this month the bill is larger. When I try to view the bill, I just go round in a loop and am unable to view the bills

Totally incompetent billing

On December 6th last year I had a long and tortuous conversation with customer support both on this forum and also on the telephone because they had failed to correctly adjust my billing when I moved my landline service to a different provider. I dec...

Unable to reset password - told email incorrect

What was the solution for this problem. I get emails from VM but can't login with that email as per other users. Really annoying.

Resolved! I need VAT receipts from jan 2020 and going forward

Hi,How can i get VAT recipts for my past and future bils pleasethanksAidan

Wrongful reporting of missed payment

Im wondering if anyone can help- I’ve been trying to sort this for over a week now and haven’t got very far!i have been a customer of Virgin Media since May 2017 and most recently closed my account on 14th September 2023. Every single payment has bee...

Home Move leading to a new contract

Hello, I moved home around December 2022. And initiated a home move during the month of November 2022.In completing the home move, I noticed that my contract date was changed to what would equal 18 months from the date of my home move. I had not chan...

Resolved! VAT invoices not available on line - please could you help?

Hello I need to have full VAT receipts for my account from October 1st and every month going forward.I cannot see how to see this on teh on line portal. Pease can you help me with trying to set this up?Thanks

Resolved! Special offers are a total con - don't fall for the lies!

I was sent a special resubscribe offer by VM, offering a discount on my current package as it was due for renewal.Catch 1 - nowhere did it mention that some of the channels on the TV bundle would disappear. To quote the email - Same package Same Spee...

Dirty and used Routers

I’m curious if Virgin Media has a habit of sending new customers filthy and used broadband routers. I’m all for saving the planet, but making customers scrub the box before they plug it in is taking recycling to a new level.I would have settled for a...

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