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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

What App Chat

Has anyone had any success using the Whats App Chat?It has now been 4 days and they keep starting a conversation you get so far and it just all starts over again.I don’t have time to sit on the phone waiting so thought was a good idea as have used be...

Wasting time to cancel contract via chat

I've been trying to contact VM through chat to cancel my chat and have been doing so for several weekends. Today after answering a long questionnaire to dissuade my from cancelling, they put my on wait for 6 hrs, then come back at 5pm and proposing m...

Confused about moving charges!

Hello, wondering if anyone has had the same issues… I’m so confused. I’ve been with Virgin media for just over  2 years now…im moving home next week…(half an hour away)  and they are going to disconnect my service at this flat on the 10th March and r...

HollieG by Joining in
  • 4 replies
  • 0 kudos

Unknown Account Number, can't register

I've had an issue with my email where it keeps deleting my inbox every day. It seems I missed my VirginMedia email with my account no and contract, so I'm unable to create an account. I'm connected, internet works but my last bill was substantially h...

Price increase

Just received a letter re price increase for my package. I have written proof that my bill would stay the same to end of contract. Here I am again trying to sort out another cost issue with VM!Can someone please read my notes and help?Many thanks

Resolved! No Price Rise Notification for Broadband?

Is there any way to check other than the email from VMedia to see if prices on my Bband will be increasing?I'm around 12m into an 18m contract and have been hearing about Virgin broadband price rise in various media/forums but so far I haven't receiv...

astreix by Joining in
  • 4 replies
  • 0 kudos