Managing Your Account - Cable - Page 181

Help with VAT Invoices/Bills

Hi I also would like to get VAT Invoices/Bills as I need to submit on my expenses for work, can anyone help please. Not getting anywhere with talking to CS.Thanks.

Stream service cancelled during move

I recently endured a 3 hour "chat" to have our broadband and stream service moved to a new address.As part of our package we had the Stream service free of charge. I have now been sent an email stating the Stream service will now be cancelled and th...

Resolved! Cancelling query.

On 27th June I rang Virgin Media to give 30 days cancellation. An offer was made by retentions (I presume), but this would have represented a 25% increase on what I was paying up to April, so I declined.The gentleman I spoke to said he would cancel, ...

Incorrect package update

Hello,I contacted Virgin Media yesterday to understand why I was getting a “not eligible” message when trying to select the Sky Sports 18 months deal, despite not meeting any of the criteria for ruling me out which were specified in the promotional e...

Is Virgin a scam

I never expected to be in this situation in 2024 in a EU country. I am forced to be a Virgin customer, as the "campus" I am living in has Virgin as the only option to have broadband. Well, what to do? I signed for the lousy tv offer too. And after a ...

Broken outside brown box

My brown box has been vandalised and has completely broken off and needs replacement. I have been unable to get through on the automated phone line to book a technician appointment. How do I do about getting an appointment? Thanks

New contract without my permission after house move

Hi,I have been a loyal and satisfied customer of Virgin Media for almost a decade. In November 2023, due to personal circumstances, I moved to a short-term let with my family, knowing that by the end of March 202, we would be relocating abroad and so...

Refer a friend

Why would anyone refer a friend when everyone I speak to says you never receive the reward. I recently moved into my new house and was referred by a friend. Neither my friend or myself have received a bonus, I’m beginning to think this is a scam. So ...

I think I've been mis sold - New bill not the same as informed by customer service when renewing contract

Hi,Anybody else with a similar experience that could advise?I renewed my contract on the 11th for, what I thought was a good deal, £61 a month including (I asked twice to check and took screenshots) volt 1gig, anytime chatter and line rental, streami...

Resolved! Virgin Mail

Hello there just a quick question ive had a email pop up on my Virgin mail account about demanding bitcoin & that all my accounts have been compromised. Witch I've taken action on changing my passwords to everything. Im abit worried about it as I've ...

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