How do I arrange for this to be done?My termination email mentioned it might be possible but did not provide a contact number for the collections team. I am unable to get to a yodel drop off point.I feel it would be discrimination to charge me for t...
2nd May received an email from VM confirming my disconnection but I am still waiting for their instructions on how to return their equipment.
Hello, been a full package customer for 3 years but no longer require TV and switched to Broadband only. I have fibre to the house and there is a black cable right around the front of my house to take a TV feed to a room at the side. Can I remove thi...
Hi, anyone else get this but then not get a email?”Hi, Virgin Media here. The price of your Netflix Premium plan is changing. Check the email we sent you to learn more about your options.”Any ideas?Thanks
Signed up to an agreementOnly for the installation engineer to state they were not able to supply the service that I wanted Which is a shame Engineer said they would report this but I have no way to email and communicate that I now need to cannel the...
If this chat is still open for comment - can you please also send me some information on this? I am in a similar position and speaking with the agents isn't helping? I work from home and have a daughter taking GCSE's so cannot be without internet f...
Please can I have VAT charges shown on all of my bills? I tried calling helpdesk but it disconnected me. Why isn't there an option under My Account to get VAT added? There are loads of requests on this forum to do the same (going back years) so it's ...
Hello all,So I've just gone through my first broadband contract with Virgin who had emailed to inform me that upon month 19 of my contract my direct debit would be around double what I was paying the previous 18 months from £35.90 to £70ish for m500 ...
My Grandparents, like many fixed-income elderly people, struggle to meet their bills. Having been asked to look at their accounts I was SHOCKED to learn that Virgin Media is charging them £116/month for a basic service (broadband, telephone and no-fr...
Daniel, Virgin forum rep, helped me to sort out a screw-up whereby I was offered a £35 discount on my renewal price if I signed up 2 months early. This came to less than £3 pcm more than the current payment, so I accepted. Acknowledgement of the ne...
