Managing Your Account - Cable - Page 176

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Credit Blacklisted by VM

Hi, here is my saga with VM:I called customer services on 01/08/22 to give my 30 days notice to end the contract.After explaining my reasons, rep said he would put me through to the "cancellation department". Needless to say, the 25 minutes and 14 se...

30 days notice

We have been a happy and loyal customer with Virgin Media for over 20 years, we have given our 30 days notice period and was given a date of termination which was February 7th. My mother has bad medical conditions/mental health so per below is not h...

Locked out of account!

I have just spent to whole afternoon trying to unlock my email account with no success. I have followed instructions to provide another email account and changed my password… all to no avail. I have tried the bots and phoning but get cut off. What a ...

Account cancelled still being billed

I cancelled my account with VM on the 18th of September and I was told it would be disconnected on the 18th of October, so that is fine with me.I have a new ISP which was installed on the 28th of September and I was also having my phone number ported...

Why have you sent me contracts documents ?!

I was browsing the VirginMedia website and did not click on acceptance of any changes but have been sent contract documents by VirginMedia! Why? The contract documents email does not even let you reply to the email! For the avoidance of doubt VirginM...

New bill raised with two months package price after cancellation

I requested cancellation of my VM services in November giving 30 days notice to disconnect on 24th December 2023 at the end of my contract. I received the email confirming they are "sorry to see me go" so I know the disconnection was processed, and I...

Unable to sign in to account or reset password

I can no longer sign in using my username/password. If I try to reset my password I get this message:"Your email or password was incorrect. Please try again or go back to change your email"I can still access emails via MS Outlook on my PC, but cannot...

e billing not working

Whilst i got 360 sorted.....I asked for e billing to be put in place. I am still getting postal bills ...why they said it had been done ...2 months ago and more........

Anyone been able to get a response to a complaint via any communication method?

To keep it shortI cannot get through to anyone to send a complaint toI am having a terrible service and have spent hours on with people on LiveChat who only care about their commission and selling packages. Multiple times they end with transferring m...

Number Port delayed and can’t extend cancellation

I had put my 30 day notice to Virgin and was due to go with Sky Broadband on 09th January 2024.my disconnection with Virgin broadband is 13/01/2024.Sky have had to delay until latest 30/01/2024 as there was issues with external cable.I called Virgin ...

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