A 2 hr chat with customer service - did Virgin Media waste my time? Did VM break the 1967 Misrepresentation act Terri BOT 17:13 Let’s see what we can do to help. Terri BOT17:13 so that the agent can help you as quickly as possible, please can you typ...
Hi folks is it possible to extend the date my Virgin broadband is due to be terminated? My new broadband can't be installed until roughly a week after my service with Virgin is due for termination. Any pointers are greatly appreciated.
just recently had my virgin broadband installed by micheal (9841).and i’d like to write a compliment on his service.fantastic, rang me 5 mins before arrival and had a very polite manner. fitted my services in just 20 minutes, and had talked me throug...
I am so confused about billing dates.Having been with VM for 16 years I felt my bill had become unaffordable, so on an online chat I spoke with a rep who convinced me to switch package and sign a new contract to get a lesser bill.I signed that contra...
Just having exactly the same experience! Renewed my current broadband, phone and Maxit TV package for 18 months, which clearly shows TNT Sports being included - clicked to order the package and a day later received an email saying that TNT Sports has...
Hi,I took out a new contract on 29th July 2024 with a monthly cost of £69.87. However, when I received my first bill, it was for £113.50. I contacted the call center, and the representative acknowledged the issue, assured me that it had been correcte...
Hi there, I've had the exact same issue and hoping for a similar response. Thanks
Hi all, I have been drawn to tears literally after an hour of trying to cancel Entertainment subscription on Stream. None of the online tutorials work for me. I am logged into my account but have no option at all to manage stream, or for that matter ...
I sent a letter to the Virgin Media Sunderland address informing them of my cancelation within my 14 day "cooldown" period. I then got a call from retentions confirming the cancelation 2 days after my cooldown period ended. After reading the forums o...
Hi,I recently signed up for Volt M350 Fibre Broadband on 18/08/2024. I was provided a £50 bill credit card which I used upon signing up online notable on my order summary received via email. I have received my first bill and no credit is noted on the...
