So I joined Virgin back in December and last month decided I wanted to upgrade my package to include TV, as I wanted the UHD sports channels. The process seemed to go smoothly enough, until I received my bill which made absolutely no sense and didn'...
Hi,I have been attempting to conclude a disputed outstanding charge that Virgin Media have passed onto debt collectors, despite having previously admitted that it was made in error.I would now like to request a deadlock letter, can anybody advise the...
HelloVery frustrating - for months now I cannot log into my virgin media account. It always says wrong user name and / or password. I know I am using the correct ones and I've even tried changing my password but it won't accept my personal informatio...
Hi I recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you he...
today i wanted to discuss my account as im on 60mpbs - now costing me £41 pmso retentions offered me 126mbbs for 28pm. I was thinking this must be a bad joke - I have been a customer for 21 years, come on Virgin media please offer me something bett...
About a month ago I received an email inviting a renewal - I clicked the link - great price - so accepted and got the contracts through confirming a new 18 mth agreement.Checking my account in portal still shows the original deal ending MayJust sp...
When I look at my contract as downloaded from view my bill, it show I can give 30 days notice.It shows a contract start date of over 18 months ago, and says it was updated in February.The most recent contract summary also dated February just refers t...
After using Virgin Media for over 25 consecutive years (at multiple addresses), they've finally forced me to cancel by expecting me to stay with them by offering me a broadband deal that is 3x slower and £13 more expensive than their competitors are ...
Hiya basically I put in a order for Full Fibre package and only noticed I put a typeo in the email address, Luckly I was able to create a new email address for the typo account, but reached out to live to chat to get it changed to my original, But ju...
every time I change to paper billing on my account, it changes back to ebilling. Why?I need an original paper bill for proof of address & change of name, a printed pdf will not count.
