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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22211 Views
  • 38 replies
  • 7 kudos

Trying to charge me extra month

So the 4th March I gave Virmin media my 30 days notice and agreed I would get charged 1 month and then on the 4th April get charged £4.50 for the extra couple days out contract. To my surprise I sign in on app and they trying to charge me from the 4t...

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Resolved! Returning VM Equipment

I have cancelled my VM contract on 25th March 2024, so after 30 days notice it ends on 24th April 2024.I have received the returns box/package for the TV360 box and SHub3. I have disconnected both boxes and packaged them up into the returns box (incl...

daveo77 by Dialled in
  • 453 Views
  • 6 replies
  • 0 kudos

Credit score default

Hi I’m the past I had a contract with virgin media ,I closed and I thought all good ,but I ended up with a 23£ default on my credit file and I’m just really disappointed I just want to end this matter pay that money or anything what we can do.help m...

DragosMA by Joining in
  • 137 Views
  • 1 replies
  • 0 kudos

Contract renewal

I called virgin and renewed my contract on 29th March and received the pre-contract email on the same day but received no further correspondence and I don't know what's happening. This is the second time that I've been through this process and I'm ge...

Rob_B43 by Joining in
  • 182 Views
  • 3 replies
  • 2 kudos

Incorrect Billing ... Again

So I'm new on the forum.. I have been with VM since September 2023 and from day 1 I had issues. Unsolicited changes in my contract, Installation issues, and my favorite... Incorrect Billing. VM decided to send me a new contract via a welcome email wi...

JC6310 by Joining in
  • 124 Views
  • 2 replies
  • 0 kudos