Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsTerminating account and returning equipment Hi all, Moving house in three weeks and have set up brand-new account at the new place and it's all up and running. Needed to be able to overlap and have both houses running at the same time, plus w...Can’t enter a “valid” email address on sign in When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the ema...SolvedI have to completely delete Youtube from my Virgin media TV box Hi I am leaving VM and am on Youtube Premium Youtube says I cannot use it on any more devices so I HAVE to delete it from my TV before I leave ( as am going to use a Roku stick after ) So how d...Suddenly can't access "My Account" page I suddenly can't access "My Account" via your website ? It was simple I just used to click on "My Account" on your website, enter my email address and password and then I could check the details of...New contract déjà vu Hi forum team, Renewed my contract Friday 10th October through an offer in My Virgin Media account, received the emails but nothing has happened yet and nothing in my orders. I know it hasn't been 1...How do I leave Virgin Media please? I am sitting in my bedroom quite far away from my NEW wifi router absolutely in awe of the lightening speeds I am now getting from mobile wifi with a SIM from a cheaper provider than even the essenti...SolvedRenewal of contract Our contract was due for renewal, but the new price is far too expensive, we are now due to leave in a couple of days. Previously we have always received a better deal but it would appear not to be t...Confirm m500 includes Netflix Renewed online on Monday and upgraded to M500 as read it included Netflix. Also confirmed by ringing Virgin but they could not match online deal. If I have to keep waiting for Netflix code my 14 day ...New contract made online but not updated I've updated my contract via my account and upgraded my TV package. I've received my new contract via email. Neither my account nor my TV package has been updated. My account still shows my old contr...Marketing consent "Marketing consent" in MyVirginMedia keeps been turned off by Virgin Media sales people without my consent. This kept happening, usually after sales calls where I say "no thank you" to the sales per...
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