I'm not sure if this is the right message board but here we go... Until I recently started a new contract I paid for my Netflix Standard subscription separately. The new package includes Netflix Standard.On the day it arrived, I went through the ste...
Hi, I agree with you it's such shambles, if that was us now that had an outstanding bill, they would be chasing for their money or suspend our services.I've been waiting since September 2023 and still waiting. My compensation due, is for loss of serv...
I received an email to renew my virgin media contract and did so, received an email saying it would be processed and set up my 20th May, however it is still showing as my old contract and not the new deal I signed up to and today it is the 23rd May, ...
Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords a...
i need to downgrade as my partner`s job has finished
What is wrong with the Virgin Media website? Whatever I attempt to do, no matter the time or year - the only thing I'm ever met with is ERRORS! It's beyond frustrating. Why is nothing fixed on this awful website? Anyway. I'm trying to create an accou...
Good evening, will be out of contract soon so have been looking about as you do, VM member I spoke to on messenger could not offer me a better price instead trying to offer me a package multiple time that I did not want .. just can't work out why you...
I seem to be having the same problem as everyone else on this thread. I’m at the end of my contract at the beginning of June. Virgin will not let me downgrade my broadband speed, even though the lower speed is available to new customers in my street....
At the end of March I took a new 18 month contract, to allow me to get TV360 box, along with sky cinema which was part of a older contract, from 3 years backRight now I'm hardly watching any of the sky cinema channels, and paying around £21 per month...
Hi, are the team dealing with queries over WhatsApp actually Virgin staff? My dad has been dealing with a Superhub 4 problem and made appointments via WhatsApp for 21st May but no one turned up. On the 21st he made another appointment for tomorr...
