Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21431 Views
  • 32 replies
  • 7 kudos

Black Friday Deal problem

Hi, I ordered a Black Friday deal on 13th November 2023 and received an email to confirm. However, I have not heard anything since, my account shows no orders. Can anyone help? I have order reference if required?

Lee1974 by Joining in
  • 1019 Views
  • 19 replies
  • 1 kudos

Resolved! Re: What channels are on Mega TV

Have just renewed my contract which wasn’t due to expire until January to make sure I gave vm plenty of notice.  Phoned 150 around 17.45 yesterday working on the premise that since majority of workers will be travelling home rather then phoning vm.  ...

thomas93 by Tuning in
  • 2417 Views
  • 3 replies
  • 0 kudos

Resolved! No delivery date confirmation

I order virgin broadband a couple of weeks ago, the email said you’d be in touch confirming the engineers install date.  My selected date is the 26th August and I’ve heard nothingI’ve tried to check by registering for “my virgin media” but I get an e...

Missing Payment Email sent weeks ago...

On November 8th 2023 I made a payment of £70 via the online payment system. Two weeks later services suspended and no trace of the payment. Contacted missing payments via email on November 25th and again on December 1. Still no response. Any help wou...

Terrible customer service re contract

Hi I wonder if someone can help. I phoned customer services today and was offered a substantial reduction on my contract. I didn't receive any confirmation so phoned again and was told there was no such record of any reduction being discussed or agre...

JeffC67 by Joining in
  • 201 Views
  • 3 replies
  • 0 kudos

How do I cancel two On Demand charges?

Hi Megan, how do I cancel two On Demand charges? I live in a shared house & am the account holder. Two OD charges were included in this month's bill. I would like to ensure these are not repeated. Is there a number I can call? Thank you.

KC51 by Joining in
  • 174 Views
  • 1 replies
  • 0 kudos

Outside box cover missing

Hi all,We moved to a new build home 3 months ago and we have the Virgin Cable outside our home exposed, no external housing box on it. Is there any way we can get a box for it even though we are not a customer? On our estate, it looks like ours is th...