Recent DiscussionsUnable to Register Online Account I am running into the same issue that a lot of people appear to have of not being able to register my account online. My services are all installed and live but the online process keeps freezing and...New contract I agreed to in November still hasn't been activated I went through the my Virgin app to agree to a contract renewal for £48.10 a month but have since received no confirmation of the contract being activated and am still playing my previous price of £6...VM Login Page Not Loading I've been trying to solve this for a few days now but nothing is working. I've cleared my cookies and cache, disabled my extensions that the login page is still not loading. At a total loss of what t...Complaints email Can someone give me the virgin media complaint email address as the hyperlink on their web page is broken. I can complain about their mobile phone, but not media. Don’t want to do chat as have done...SolvedDirect Debit Amend I have been trying for two weeks to change my direct debit bank details. Constantly getting oops something went wrong message. BOT no help. Can not get a message through via WhatsApp either. Can a ...Compensation never received Hi I had total loss of services for over a week in February and was told I would receive compensation for it but never have. I've tried countless times to contact virgin but either get no response or...I have ordered the TNT add on TWICE, and have TWO confirmation order numbers Hello There. I have ordered the TNT add on TWICE, and have TWO confirmation order numbers. a) How long is the end to end process going to take? b) what are the steps in this process? Many tha...customer service complaint. Can someone please give me the virgin media customer service email address so I can make a complaint? Been on the phone trying to get help with a charge that showed on my bill, Very very long waiting...SolvedNo confirmation email or account number Hi, I received my equipment today and all is installed and working, I initially signed up with the incorrect email but after speaking the customer service team, they said they have changed it and I ...Problems with ordering virgin On Saturday (29th March) I moved into a new property and set about ordering virgin gig1, (order reference RS1000611508) next day I get an email basically the last tenant has done a vanishing act. S...
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