Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello.I have not received my welcome email with my account number and area code on. I have tried to contact customer services and they wont help me without an account number and I am going round in circles.How do I get my account number and area code...
Dreadful website and service! I just go round and round in an endless loop! I’m trying to find out when my current contract comes to and end and, perhaps, renew it and all I get, when I click on the (apparently) relevant links (i.e. the “Renew your c...
Virgin is still charging me £83.15 after I agreed a new price of £66.15 through the website The new contract was for 18 months and I have the contracr summary sheet as proof with the contract number 100 175 838 026
Hi, I have been trying to sign up for new account but kept receiving error message DEF01. Without online account I cannot change the engineer installation date. Has anybody faced the same issue and could advise/ help? Thanks
Hi, I've received an email as my contract is about to end. Email offers me same services for a little extra (same price plus inflation rise), however on clicking link it takes me to a, "Oops, looks like some thing's gone wrong" page. Can anyone pleas...
Hi there. I reported Cabinet No: 40424/114 earlier today and was given ref no: 83949370. Is it possible to update me via DM when this cabinet will be secured please? The wife is on the vulnerable list and we cannot risk losing the internet/telephone ...
HiI signed up recently, I've noticed that my surname is spelt wrong. Also I've been given a 25 pound a month o2 sim, only problem is I'm an o2 customer already.What are my options?
I created an account and agreed to an 18 month contract in September 2022 for £29 a month which would raise to £50 a month after the completion of the contract in March 2024.(Here's an example of a bill email)I have today contacted support in order t...
Am trying to obtain the referral reward - my daughter referred me as a new customer in July 2023, I have contacted Virgin - who then referred me to Aklamio.Even though I gave them evidence that the referral took place, by sending them screen shots et...
My service is being cancelled soon and I have received an email stating which equipment I need to return but it's asking for 2 of "Arris hub 3" with two different serial numbers but I was only ever given one, so now I'm worried I'm going to be charge...
