Hi All, I have what I believe to be a strange situation, which I don't believe is 100% legal. I'm moving out of my property this week. VM disconnected yesterday, and I got my final bill today. I owe VM £185 as my contract legally ends in April 2025. ...
Hi, I recently joined (5 days ago) as a new customer on the Big Bundle deal (£33 per month). Having found our M250 speed a little slow, and the TV channels a bit limited, I would instead like to switch to the Bigger Combo Bundle deal at £39.99 per mo...
Hi we have had no TV since the end of May beginning June, we waited a week for the technician to arrive he made a repair and then it failed again then we waited for another technician and it failed again, then he requested a new external cable, we w...
on 29 july i cancelled my virgin media contract when it was due to end on 9 Septemberi got a email to confirm this the email saidHello,We're sorry you're leaving - but we'll make sure your disconnection is as smooth and easy as possible. We just nee...
My daughter has traditional DOCSIS VM Broadband in Edinburgh and wishes to relocate for at least 6 months to a property in England which we own. This is in a very recent XGS-PON Cabled area and has a brand new connection box in the street outside the...
Hi Vikki!Currently struggling with similar situation. Any chance I could get in touch with you to seek some more help? Live chat and complaints portal havent helped much so far Thanks!
I signed up to a new Virgin WiFi contract last week and was expected delivery today which is yet to arrive. I’ve also no received any documents other than Pre-contract documents so do not have an account number even after paying the installation fee....
I signed up for virgin WiFi on Monday, it was due to be delivered on Thursday. It didn't arrive and they never sent my contract so I don't have an account number to use the get help through one of the phone numbers. I've signed up again today just in...
Hi Carley,I had a very similar situation where they only offer me one broadband deal at 44pounds (on M125 + streaming box) which I hardly use, and would like to downgrade to just M125 only as I can find out that on the website being 24pounds a month ...
I am so fed up of virgin media! We have awful Wi-Fi in the upstairs of our home….as a volt customer bith burning media and my o2 account state I’m entitled to up to three Wi-Fi booster pods.finally managed a useless WhatsApp contact as you can’t get ...
