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Forum Posts

New contract offer not gone through

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't b...

mikeg2k by Joining in
  • 5 replies
  • 0 kudos

New contract : Complaint

Our contract was ending and disconnected on 26th July, we were offered a n package via web sales and agreed on the 25th July.We still got disconnected and have explained to chat via WhatsApp. They got us reconnected on 31 July , but said new package ...

Shazz70 by Joining in
  • 19 replies
  • 0 kudos

Trying to cancel

Does anyone have experience cancelling a contract without knowing the account number?The account is not connected to my email address, however, the payment method is my personal bank account.I no longer have contact with the account creator.I would p...

external installation

Good evening,Four months back a virgin media representative cold called my house. They provided me with details about current packages and asked if I was interested. I said I wasn't interested in changing providers because my contract had just renewe...

Renewal contract issues

I am struggling to change and renew my account. My online offer gives one price but the contract summary has a different price. When I try to renew on the app it gets so far then there is no way to accept or confirm. I spent 2 hours on the online cha...

Looking for WS or CH number

Hi there, I signed up for Fibre Broadband via Top Cashback in October last year but in order to receive my cash back, I have to provide a WS or CH number to them. This is not on any communications or documentation that I have received from Virgin Med...

uqais by Just joined
  • 1 replies
  • 0 kudos

Early Exit Fees Not Waived

Hello!Does anyone know how to reach out and open a complaint? I have an early exit fee on my bill which I was assured would be waived as I moved to a non serviceable VM address. I’ve reached out to the call center who for some reason only want to ref...