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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
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  • 0 replies
  • 7 kudos

Resolved! Leaving issues

So, when the price hike email arrived, I signed up with Sky. I haven't been in contract with Virgin for years now. So it is a rolling month by month. I phoned and was told that there are 30 days notice period. No Problem. I was told I would get a fin...

wwensley by Tuning in
  • 538 Views
  • 7 replies
  • 0 kudos

Upgrade not implemented

I upgraded from M350 to Gig 1 via my Virgin Media on Mar 6th.  I received the new contract and emails confirming this but bo further action has been taken regarding arranging dispatch of the new hub 5 and booster or installation.  I have tried contac...

Outside box cover missing

Hi all,We moved to a new build home 3 months ago and we have the Virgin Cable outside our home exposed, no external housing box on it. Is there any way we can get a box for it even though we are not a customer? On our estate, it looks like ours is th...

Resolved! Trying to cancel services. So frustrating.

My contract comes to an end in April and I've been trying to cancel my services before the price increase and my contract ends. It has been the most frustrating process ever. I keep getting passed from person to person on the phone who keep asking me...

Cancellation

Hi all I moved home and gave virgin media 3 weeks notice even got a letter telling me my engineer would arrive on Saturday morning to set a new install up . No one arrived and ever since I call and get put through to a call Center where I get passed ...

Resolved! Password reset link expired

Hi, i have been experiencing this issue for quite some time. Everytime i try to reset my password, the link is always expired! Even when i tap on it immediately. Is there anyway to solve this? 

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AaLl by Joining in
  • 433 Views
  • 5 replies
  • 0 kudos

Resolved! Price increase confusion

Hi,Sorry for another price increase post. So I've received my letter explaining the price increase but the bit that's confusing me is the part that says I won't be affected until my current offers end which is April 2024 but then goes on to say my pr...

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Grippets by Joining in
  • 248 Views
  • 2 replies
  • 0 kudos

Bill increase

I recently moved house and took my service with me. I have been paying 26.99pm for broadband only. The lady I spoke to told me the price would remain the same but I would receive an email stating that the price was higher and this was just automatic ...

KELEBASE by Tuning in
  • 177 Views
  • 2 replies
  • 0 kudos