Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I would like to report your driver, who tailgated my pregnant wife (literally right behind her car) scared the living daylights out of her and eventually UNDERTOOK her on the slip road onto the A1, whilst doing this I could clearly see him muttering...
I look after my parents account, none of us can really spend hours on the phone. Parents hard of hearing and understanding exactly what upgrades mean, and for me it will just take too long. Is there no other way?
Is posting on the forum the ony way to change account contact details? I need to update my phone number and find it crazy that it can't be done via the app or website.
I Have tried for three weeks to register my account with Virgin. Only to get this message. Sorry, there was a problem registering that password. Please choose a different one. I have tried several pc's, laptops and tablets, i have also used various b...
Hi - the contact us link on the home page of your site is broken - it links to an offer for Broadband deals. I'm sure this is intentional as the alternative would mean that customers would be able to make contact with you. Obviously this would be a s...
After being with Virgin for many years and comps previous I am now thinhing of going elswhere because of the way I have been treated by them recently. In Nov I was contacted on my mobile by a virgin overseas agent asking me to upgrade for a few pound...
Hi there Is there a PDF of the March channel guide please If I go to ,https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide ,I can't print it without the WhatsApp contact us icon obscuring the details. Have tried several ...
Hi,I'm hoping someone can advise. My contract was recently changed to prevent the additional £7 charges that are taking effect from May.I noticed on my contract that my current promotions expire in September 2023, however my contract is now listing a...
My Surname spelt incorrect how do I get it changed???
I have just received my first bill from you and find I have been charged £27.93 for 3 on demand movies. I have NEVER downloaded any movies from you I am 84 years of age and I wouldn't know how to download anything.Please advise why I have been charge...
