HI AllIm going around in circles with VM and Netflix with neither taking responsibility for my issue. It appears that i have been signed out of Netflix on all of my devices and cannot log back in.All of my devices ask for a password and sign in deta...
I was offered a deal to recontract my Gig1 broadband at £36/month which I agreed to and then customer support said that they had made a mistake and it would actually be £42/month which I declined.I was happy to recontract at £36/month but not £42/mon...
Reece - I’m having exactly the same issue. i “think” that Netflix (that I pay for, directly to Netflix, via debit card) logged itself out for some reason. My wife or kid then tried to sign in but somehow choose to create another account (I know - a ...
Hello,I am a new customer and have not been sent my customer number or area reference number. I have tried logging into my account however I cannot do this without my account number. I have tried phoning the support number but need an account number ...
Since March this year I have been trying to reduce my bill as I found it unaffordable, repeatedly I have been told that I had to pay the outstanding bill to be able to reduce my future bills as its 'company policy' that you can't reduce bills with a ...
I am having the same problems, and yet to have this resolved, I rang customer services yesterday and they have supposedly raised a ticket!Surely if you have to wait up to 14 days for an activation email, then that stops you having a change of mind wi...
I don't know whether the forum team would be able to do anything about this request, but if Virgin Media have recordings of two calls that were made to my mobile today from 0800 052 9406, please could they review them? The calls were made at 12:02pm ...
I’ve just renewed my contract which is going to cost me more each month, Only to find my current contract doesn’t run out until February 2025. I clicked on an email this morning saying my contract was about to end. I do not want to change this if I h...
Hi All, I called Virgin in July to renew my contact, and while on hold was given the option to be sent a text with my new contract option, which I did. The new contract was £65.75 per month which I signed up to. A few days later I received a bill for...
Hi All, I have what I believe to be a strange situation, which I don't believe is 100% legal. I'm moving out of my property this week. VM disconnected yesterday, and I got my final bill today. I owe VM £185 as my contract legally ends in April 2025. ...
