Managing Your Account - Cable - Page 134

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

cannot find Area reference & unstable connection

Hi teams,I ordered VM WIFI service via phone and therefore I have not registered via e-mail. When I try to register, I cannot find area reference and account number in either text message or e-contract. I have a number VM2153990568 that is not sure w...

Wrong contract on my account

I was sent a custom 12 month long contract via official Virgin Media WhatsApp chat for £34.99 with a £35 setup fee. They sent me this contract via email which I accepted via the phone with [MOD EDIT: Removed] (Mark Duckworth, who confirmed and approv...

Leaving Virgin

I have today spent 3 hours trying to leave Virgin. On one occasion a 'bot' thought I was looking for technical help and kept me in a loop of irrelevant questions. On two more occasions - when I had got to the very final stage of the process - I was...

Resolved! How accurate is the "Change my Package" page when trying to update packages (out of contract)

What with one thing and another, I've been unable to sort out properly reviewing my VM contract (we're paying far too much, but that has been the least of our worries). Anyway, today I went to the "Change My Package" page offering me a contract appro...

Unable to verify email

I have tried many times over a long period of time to register for an online account. I always get the same message about having to verify my email address. However, I never received a mail and do not receive mails when I trigger a new one. I have go...

Cancelled my contract

I sent a letter in December 2023 to cancel my virgin media contract.Not heard nothing then received a bill bolling period 20th January On the bill it says sorry to see you go.And something about returning the kitMy land line was disconnected about 3 ...

Need my contract sorting with correct email.

I’ve recently come to the end of my contract with yourselves, after negotiating a new contract, they have miss spelt my email and so I haven't received this. I logged onto my virgin media and this contract is ‘pending’ can you please rectify this.

Cancelled my contract and received the disconnection confirmation. Now I have received a new bill.

Hi there,I cancelled my broadband contract on time before the end date of the contract period on the 8th of December. I received the disconnection confirmation email and my last bill for £0.00, until here all was good. Now in January, I have just rec...

Resolved! Ordered Remote,got a cable!

Can this Company get anything right ?I ordered a new remote and power lead last week , agreed to pay £9.99 was told delivery in 3-5 days.Today I receive an envelope with a co-oxial cable !!Back onto Whatsapp and they admit to the error. Then had a ve...

installation cancellation

We want to cancel the installation and after being on the phone for 1 hour and being cut of 3 times, we were told it had been cancelled and confirmation email will follow. no email has arrived, so is it cancelled or do i have to spend all day on the ...

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