Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21448 Views
  • 32 replies
  • 7 kudos

Problems with billing

Hiya - I had my bill reduced last month and took up an 28 month contract. Direct debit went out as planned but it is now suggesting I still owe for the previous amount and that my services will suspended unless I pay. Any advice gratefully received 

Stuc69 by Joining in
  • 124 Views
  • 1 replies
  • 0 kudos

Not receiving virgin meida invoices via email

Hi, folks.I have a quick question here and hope someone can help me sort this one out. I basically stopped receiving the Virgin Media invoices via email for my broadband service which creates a headache for me every month as I now have to remember to...

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v_a by Tuning in
  • 362 Views
  • 7 replies
  • 0 kudos

Chasing Black Friday upgrade order

I placed a Black Friday upgrade order on 11 December to upgrade to 1gig broadband.I have the emails confirming the order and new 18 month contract but order doesn’t show under my orders.Both WhatsApp chat and calling 150 have me going round in circle...

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PHudnott by Joining in
  • 371 Views
  • 4 replies
  • 0 kudos

Contract Renewal

Hi,I renewed my contract by logging onto my account online and taking the renewal that was offered at £95.50 a month. I received various emails saying thanks for renewing, etc. which confirmed the contract. Then five days later I received an email sa...

Parting Ways

I am parting ways with my Partner,the Virgin-media is in My name.  once i cancel the contract, how soon can they start a new contract at the same address?She want to create a different package to me, so i don't want to Transfer the service.Thanks  

Credit Report

Hi My account was always paid by DD, but I received a late payment notice in Oct and charged £7.50; when I raised this with customer services they identified this was an error and I was credited the £7.50 in my final Nov bill.  However, the 'missed p...

SteveP40 by Joining in
  • 181 Views
  • 1 replies
  • 1 kudos

Rowlands Gi

Hi not sure which forum to post this in but Virgin are cabling in my village Rowlands Gill and were recently running cable up the street, how long roughly til Cable will be available to purchase? thanks in advance

Nevil30 by Joining in
  • 211 Views
  • 2 replies
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I dont have an account number

So, I was sharing a house with some friends recently. The one that was taking care of the internet moved. The contract of the internet finished meanwhile and I started a new one last month. I got the new router on the 26th of April. Now, I was going ...

pmf96 by Joining in
  • 334 Views
  • 3 replies
  • 0 kudos

Black friday upgrade status?

Same as this post. I upgraded my package online on the 27th of November got the confirmation emails the same day telling me it could take 7 to 10 days its now been 10 but my bill hasn't changed. I'd just like some additional confirmation the upgrade ...

GTidbury by Joining in
  • 311 Views
  • 4 replies
  • 0 kudos

No response to complaint

Does anyone know how to actually get a response from Virgin Media regarding complaints? Whenever I call they just tell me a manager will look into it and then I get a generalised scripted email which doesn’t even address any of my questions? 

Rgray by Joining in
  • 133 Views
  • 1 replies
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