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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22222 Views
  • 38 replies
  • 7 kudos

M&T incorrect information supplied

Called & spoke to an agent over a month ago to get an M&T done to my new property. Agent advised i would keep same package with no new contract and package would be at the same cost for nxt 6 months with 1gig bb.Received bill today & horrified to see...

sau1l by Just joined
  • 161 Views
  • 1 replies
  • 0 kudos

Incorrect bill

Why is it so hard for the idiots in the billing department to provide a correct bill? I moved house in October, no package change etc. Simple to change address, right? Wrong. Every month I have to phone and fight the bill because some moron cant work...

PCZ676 by Joining in
  • 178 Views
  • 3 replies
  • 0 kudos

Hi @Lee_R I am incredibly stressed over the situation I’ve had with Virgin since September 2023.I had over 10 calls with Virgin since… I’m this close to going to Ofcom and Cicas with all the evidence… False promises of engineers being sent. False pro...

External brown box missing

Hi purchased a property not living there yet - the outside virgin media brown box has been damage and wiring exposed - Is it possible to get this replaced without signing up to Virgin package?I am with Virgin at another property but not this one yet ...

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Resolved! Re: Online Contract Renewal

Hello,im having the same issue. Every 18 months when it comes to renewal is an absolute shambles with virgin. They give nothing for loyalty and are extremely unprofessional. Currently pay £42 for our package. I’ve been chatting/calling everyday for t...

MK23 by Tuning in
  • 418 Views
  • 7 replies
  • 1 kudos

Home move - need engineer

Hi I informed you via the online chat function back on 20/01/24 that I am moving home on 05/02/24. They said we qualify for self installation and will send out a kit on the 05/02/24 for us to self install, however we got the keys yesterday and the ho...

Anne2789 by Joining in
  • 118 Views
  • 1 replies
  • 0 kudos

Netflix Activation

I have been trying for 3 months for someone to activate my Netflix with Virginmedia. I cannot see the tab in my account and I have tried the email that was sent 3 months ago and the link does not work. every time I call customer services they do the ...