Managing Your Account - Cable - Page 129

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Bill rise more than 5% so thinking of cancelling

So VM have upped the bills more than 5% so as the government state you can leave without penaltyVM any chance you can do something with my bill, else I'll have to put wheels in motion to leave?

New contract was made when moving house and not made aware!

As title says.We moved house in July 2023 and a new contract was issued without being told that a new contract would be issued due to moving. I rang to cancel the contract today, as we no longer wish to continue with Virgin Media. We would be out of ...

Re: I'm being evicted just after xmas

Hi Vikki,I am also having a similar issue, our landlord is selling the house and we are being forced to move. I will be taking a room in a shared house while I find my feet so would not be able to take the contract with me. As you can imagine I was n...

Contract Discount Confusion

Hi,I've had an email saying that my contract is due to end. I thought this was incorrect so checked it. It looks like I have one discount that ends in April and one that ends in September. This seems odd as all my previous discounts ran concurrently....

Domain name cannot access email addresses in my account.

Could someone kindly help, email addresses in my account cannot be accessed. I can sign into my main account with a very old email address which was first registered via Telewest before Virgin took over, the email address was also my domain name us...

How to track a complaint

How do you track an open complaint? When I try to check via https://www.virginmedia.com/my-virgin-media/complaints, it just takes me to the page where you submit a new complaint

Can't get anywhere with customer service

Hello,Is anyone else having issues getting anywhere with customer services on queries or issues?I have tried in vein for 4 hours yesterday and another 1.5 hours today to get a contract issue resolved with VM customer service, I'm getting nowhere. The...

April 2024 Price Hikes

Hi folksI recently received an email from Virgin informing me of a price hike in April 2024, no doubt it will be an obscene increase.I need to discuss a: what the new cost will be and b: how to go about cancelling my Virgin contract (it'll be the end...

Still Receiving Paper Bills

In December after upgrading to Gig 1 Fibre, I had requested no paper bills, the customer support definitely said they have turned off paper bills for me, since then I have been charged for 3 paper bills, and please do not give me instructions on how ...

Contract renewal - support lied and now calling it a misunderstanding

As a new user, I got a 18 month contract for £24 that should have ended on 09/02. When I saw that my next bill due to paid on 14/02 ( in theory after the end of the contract) was for £58 , I got in touch with support to understand this and what could...

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