Virgin media have shown no loyalty to me even after being a customer for over 10 years. My account needs to be reconnected and I’ve had lot of trouble in doing so. Can anybody help?
Hey all, I recently moved to an area that was not covered by Virgin, they said if i showed them proof of adress the would cover the bill; Upon sending them the proof they said that the bill has been covered, fast foward to me checking my final bill o...
On Friday 27th Sept 24 I sent a web chat with retentions as Sky offered me a good deal including movies and sports. Even though it took nearly 3 hours they said if I moved from Vodafone to O2 for my mobile they could offer me bigger combo bundle incl...
Hi there,I've been asked to return a Tivo box that I haven't used for at least 2 years. When I reduced my virgin package from including tv to just being broadband I was told I didn't need to return it so I recycled it. I am now leaving virgin and hav...
Since joining VM new fibre network, i have regularly received emails offering to increase my 500MB package to a 1GB package for an extra 3 pounds a month. When i try to take up the offer it then says its not available to me????I tried contacting cust...
Hi. I am out of contract yet every time I log into my Virgin media to change/renew the contract, I receive the "Oops! Looks like something's gone wrong" message.I tried calling but the call handler had no idea why this issue was occurring and had a v...
i can't seem to be able to reset my password for My Virgin Media - When I click Reset Password and put my @blueyonder.co.uk email in it says the followingI can still send and recieve email just fine...Can I have a copy of the latest bill by email the...
Hello I have just realised that contract updates are still being sent to an old and unused email address even though my contact preference and account sign-in email is my new email address. How can I get it changed to send contract changes to my new ...
Can anybody help I've just noticed I've lost alot of channels when my new contract has kicked in it has changed from mix tv to mixit tv. I was under the impression it was the same deal i had before I can't see anywhere in the contract that there wo...
Been moved to a WhatsApp chat at least 4 times to discuss my new billing after agreeing to make changes on my contract, V6 to 360 as such. But I am getting no response.What's going on?
