I have spoken with Virgin 5 times, had various chats, and sent 2 letters to Sunderland Head Office, all without resolution. Had a loss of service for 2 weeks, waited for compensation to be credited to my bill, never happened. Requested to cancel my s...
trying to acess the renewal link bundles/prices ect as is nearly time to renew.cannot do so for weeks now,its not an isolated issue as others have the same problem,please fix.thanks
Hi,I've cancelled ( wow that was hard) and am asked to send back equipment. Fine. But despite filling in the form twice with my correct details no package has been sent to me to send the info back. Total con?!Not even an email confirmation. I screens...
Hi I have tried 3 different browsers to try initiate a home move - but the "Book My Move" link does noteven tried on the virgin media app. I have paid my bill - up to date - the virgin website does not work or has errorsanyone can help on this ? than...
I’ve been trying for ages to stop receiving bills in the post and get them electronically, but all my efforts via the app, internet account and phone end in failure. I don’t want to keep paying £1.75 for something I can get electronically. Any sugges...
Hi needing an engineer, trying to use the phone is an impossible task all you get is a link back to the website.All I need is the cable replacing and moving for the BB Any tips Thanks Kev
I am unable to change my package online. Currently on Volt Gig Fibre, my contract has finished and currently paying £69 and I'm looking to sign up for Gig1 Fibre Broadband £39 a month with Stream box with £35 one off payment. Any help is appreciated
My Virgin media bill this month is 80% higher than normal. When I checked it I noticed that Sky sports had been added a month previously. I did not request or want Sky sports and have no real interest in watching sport.I spoke to a very helpful lady ...
Hi Vikki,im having a similar issue - I was initially sent a equipment that was never delivered to my address, when I signed up in 2022. This was resolved and we were sent out more kit - we’ve received and used this kit. We left this year, and returne...
Dear Virgin Media,Today I received an email which breaks down the items in my Broadband, TV and Phone package, never seen this breakdown before. It shows the following:BroadbandM125 BroadbandTVMixit TVVirgin TV V6 Box, powered by TiVoVirgin TV V6 Box...
