Returning Kit

[Anotherone1]

Hello. For weeks now I have been waiting for the prepaid packaging to return my kit. I've even tried asking for new packaging to be sent to me, but I have not received anything. 

Virgin media have sent me a letter, have been emailing and texting me about returning the kit. This morning they sent an email and text saying if they don't receive in a week, they will charge me.

It's kit I do not want or need, it's ready to be sent back. What are my options, what do I do?

Really getting the feeling they don't want the kit back and would rather take the money...

[newapollo]

Hi Anotherone1 

You can request returns packaging from <<< here >>> 

You can also print your own label from https://www.yodel.co.uk/returns/virgin  and use your own packaging, be sure to enclose a covering letter with your name and account address and account number, equipment returned etc, and keep a copy of the returns receipt that the store gives to you for tracking purposes.

You can use either or both of the following links to find your nearest returns store (they contain different addresses)

https://www.collectplus.co.uk/find-a-store 

 https://www.collectplus.yodel.co.uk/store-locator?v=2.