Request Return Kit Link Broken?
Hi, I am cancelling August 13th, and the link provided by Virgin is broken for requesting the kit. https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack Can someone advise if this can be fixed or if anyone else had this issue and was able to resolve it? Really don't want to be charged because of a Virgin issue. TIA!Returning VM Kit
How do I go about getting a large box to return VM Kit? I was told to use this link https://virg.in/returnkit which I did but the box I was sent is too small for the kit I wish to return, it's bigger than the box. I have 2x set top boxes and a super hub, I've already returned a superhub, but I have another one that isn't in use either. The superhub may fit in the small box I have been given not checked, but the two set top boxes however will not fit in the box.Returning Kit
Hello. For weeks now I have been waiting for the prepaid packaging to return my kit. I've even tried asking for new packaging to be sent to me, but I have not received anything. Virgin media have sent me a letter, have been emailing and texting me about returning the kit. This morning they sent an email and text saying if they don't receive in a week, they will charge me. It's kit I do not want or need, it's ready to be sent back. What are my options, what do I do? Really getting the feeling they don't want the kit back and would rather take the money...