Hi Folks,
Logged in to pay my monthly bill (M125 broadband and landline only) and was greeted by the 'Your contract has expired' message. Went through the process of renewing like-for-like and received the contract and order confirmation via email.
I then called to confirm and the operator said there was no record of my renewal (even though I have the documents to prove it). He then offered me an upgrade to the M250 broadband for £45 all-in, which I gladly accepted, and again, received the contract and order confirmation. He also assured me that this month's bill has been waived and it'll roll over to next month (so double), and then resume at £45 thereafter for 18 months. This is not reflected in my online VM account and I'm now also worried about incurring a late payment charge.
After reading the growing number of stories on here about renewal issues, I'm concerned that none of this will be actioned and/or I'll end up paying more. Confusingly, my VM control panel is still stating that my contract has expired (I've cleared my cookies to no avail).
I'd appreciate any suggestions/reassurance that everything is in order. It appears that something is seriously out of sync with the contract renewal process, the billing system, and the information that is shown to customers.
Many thanks.
