No trace of upgrade order on My VM
On Wed 18 December I accepted a text offer to upgrade from 500 mbps to 1 Gbps for £3 extra. I accepted all the legal stuff and got three emails one had subject line 'Your Virgin Media Order' and some details including activation date tomorrow Sat 21 December. I was surprised at that, given that I'd need a new Hub, as I have a Superhub 3 at present. No further emails/texts about deliver details, etc. What has concerned me is that the section of My Virginmedia for 'My Orders' says:
It looks like you don't have any open orders!
If you'd like to make a change to your package, its easy to do online.
Expecting to see an open order here?
If you've placed an order within the last 24 hours, please wait one full day for this to show. If you still can't see an order this time, contact us to find out more.
Since Wed 18th is way more than 24 hours (and 1 full day!) ago, I wonder if the order has fallen into a black hole? The Order reference is CH2088013245 if I'm allowed to post that here. I can't find any Contact Us method that does not involve phoning, and I don't have a bunch of spare time right now (time of year and all that! 🎄🎄🎄🎄🎄🎄.
Of course, I do understand that the week before Christmas is not a good time to expect instant results, but what Iam hoping for is some information!