No trace of upgrade order on My VM
On Wed 18 December I accepted a text offer to upgrade from 500 mbps to 1 Gbps for £3 extra. I accepted all the legal stuff and got three emails one had subject line 'Your Virgin Media Order' and some...
Forum Discussion
Here's an update - today (Sunday, 1.30 PM) I got an email from "Challenger Rapid Testlab - Volt SIMS - (plus my order number and a really lomng string of characters)" saying they were missing some information about my order, and could I call the sales team on an 0800 number. I did that and a helpful guy (sounded like he was not in the UK, from the call quality) told me that Virgin Media had sent me the £3 per month extra upgrade offer in error. However he could offer the same thing for £4 extra, and could change my landline from Weekend & Evening Chatter to Anytime Chatter at no charge. I agreed, and he said I ought to get the new router on Sat 28 December, so fingers crossed. We have actually disconnected the landline handset but keep the bundle for the sake of the price. So fingers crossed.