Forum Discussion
Hi badoit
You are correct that you'll need a new hub supplying for your upgrade to 1 Gbps as the hub3 can't handle speeds above 600mbps. You will be sent either a hub4 or hub5 depending on which hub stock VM have.
I'm afraid you'll be in for a bit of wait for the upgrade to be processed. There is currently a distribution centre problem which is affecting deliveries - see the bottom of this post.
Generally the orders go to a back office team who apply the deal. This can take up to 14 days to process and they'll send you an email confirming when the change has been made.
As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them so there's no point calling them up to chase the order or check the status..
Once it's been 14 days, if the new contract hasn't been put in place, pop back and update this thread and a mamber of the forum team should be able check things further for you.
According to the /northantstelegraph, 'GXO’s huge Claudius Way warehouse in Wellingborough was affected by a leak of ammonia that caused the facility to be evacuated. As well as affecting food stocks destined for outlets owned by Whitbread – including Premier Inns and Beefeater restaurants – goods to be sent out on behalf of Virgin Media and giffgaff were also delayed.'
- badoit2 months agoDialled in
Hi newapollo, thanks for the informative and helpful reply. That a leak had quite a big effect. It's interesting how one issue at one place can have an enormous supply chain impact. What with Santa and bank hols I'll be looking at this again next year, I reckon.
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