Forum Discussion
Firstly, I can explain the need for new equipment, the Hub 3 tops out at about 600 Mb/s so not suitable for 1 Gig, they will need to send you a Hub 4 or 5 - and it depends on what kit they happen to have available at the time.
Secondly, VM have an ‘issue’ shall we say with a third-party distribution warehouse, an ammonia leak from a refrigeration unit apparently which has rendered it somewhat hazardous! I suspect that as you require new equipment, which VM can’t get as the warehouse staff are, understandably, somewhat reluctant to risk asphyxiation just to get a Hub 4 off the shelf, it’s all delayed.
Now, obviously, it would be good if VM honestly communicated this to you, you being, I suspect a reasonable person, would understand and accept that - alas it’s not the way they work.
OK bottom line, they made an offer, you accepted it, they are now legally obliged to honour it. Fine, but sometime s**t happens and were all need to back off and be reasonable about it. Honestly leave it until the New Year, don’t provoke something that might just end up with you having nothing if it all goes ‘Pete Tong’ over the Christmas period.
You have an order number, you have documented proof of the offer and acceptance, fine, just be patient and ‘reasonable’*
* And the reason I use the word ‘reasonable’ so much is that ultimately, should push come to shove, you won’t believe how much Courts like that term!
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