No trace of upgrade order on My VM
On Wed 18 December I accepted a text offer to upgrade from 500 mbps to 1 Gbps for £3 extra. I accepted all the legal stuff and got three emails one had subject line 'Your Virgin Media Order' and some...
Forum Discussion
@Tom_W1, I was a bit shocked that the first email said the increase in June/July 2026 would be to £63 and the second one said £90.
Thank you for your festive wishes, I hope you have a great one.
With the discounts they do not last forever, what I would do in June / July reach out in the May 2026 to do a renewal and you may be able to miss this increase.
HI @Matthew_ML - yes, I understand that the discounts don't last forever, but I got the text offer two days before accepting '1 gig for £3 extra', and the email saying that the £53 would go up to £63 after 18 months was the same day I agreed to the Ts and Cs of that offer and got the contract docs. Then I got a call saying it should not have offered. Oh well.
Thanks for getting back to us badoit. And sorry for any concerns around the price after your discounts expire, that you may have. We hope that when the time comes, you continue to get the best deal for you. Hope you've got some time off over the next 7-10 days.
Regards
Lee_R
