New Customer - No Account Number or Area Reference

[lucyfone01]

I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov).
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.

I have received an order confirmation email and an order documents email (with two attachments).

I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank.

Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please? 

[John_GS]

Hi @lucyfone01 

Thanks for posting, welcome to both the team and Virgin Media.

I'll help with this via PM.

Best wishes.

[John_GS]

Hi @lucyfone01 

Thanks for joining us on PM.

Please do let us know how the call goes with the sales team and pop back if you ever need assistance.

Best wishes.

[loisknowle]

Hi John, 

I have the same issue as lucyfone, my account numner and area reference is blank and I desperately need to get signed up to my virgin media account so I can order wifi pods to extend my bad signal. Can you please asssist?

[Daniel_Et]

Hi @loisknowle 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issue you're having 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel