Forum Discussion

lucyfone01's avatar
lucyfone01
Joining in
2 years ago

New Customer - No Account Number or Area Reference

I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to b...
account number
Area reference
Broadband
new customer
John_GS's avatar
John_GS
Forum Team
2 years ago

Hi lucyfone01 

Thanks for posting, welcome to both the team and Virgin Media.

I'll help with this via PM.

Best wishes.

  • loisknowle's avatar
    loisknowle
    Joining in
    5 months ago

    Hi John, 

    I have the same issue as lucyfone, my account numner and area reference is blank and I desperately need to get signed up to my virgin media account so I can order wifi pods to extend my bad signal. Can you please asssist?

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      5 months ago

      Hi loisknowle 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      We're sorry to hear about the issue you're having 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel