New Contract Netflix been changed without telling me

[silvershark76]

I took out a new contract, Volt Gig1 Broadband, Virgin TV 360, Mega TV, Netflix Standard, Sports, Cinema. So when I got the contract via email one thing was wrong the Netflix they changed to Standard with ads, I was never told about this, I hate ads on Netflix. So I phoned them and they told me it was the package I took out, but the package was the same as my one before price was just drop. So they said the only way to put back on to standard without ads is to upgrade to standard then they would give me the discount. So i said ok less do that, a week later it still has not been done, everytime I talk to them they say it cannot be done, but they took it off, so just put it back on.

I can see a complaint coming on, Virgin mislead you all the time. 

Everybody have same problem and know how to sort it out.

Thanks

Julie.

[Daniel_Et]

Hi @silvershark76, thank you for your post.

We're sorry to hear about what's happened 😔

I can see you've been contacted about this matter since you posted. Has the problem now been resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[silvershark76]

It has not really been sorted, I wanted Netflix Standard without Ads but they still have given me Standard with Ads. They have given me the money back for changing it to ads but I hate it, so they say they cannot put it back on to the Standard without Ads and I do not understand this.

[Robert_P]

Did the team offer to cover the uplift in cost and you upgrade to the Standard without Ad's, silvershark76?

[silvershark76]

Thank you for your reply, I was told that they don't offer the standard without ads no more I would have to go direct to Netflix to have that level. Which I cannot understand that because I had it before I took new contract out. All I want is the Standard without Ads back on.

[Steven_L]

Thanks for coming back to us silvershark76. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L