cancel
Showing results for 
Search instead for 
Did you mean: 

Netflix activation code

KB29R
On our wavelength

Just entered into another contract and the nightmare starts

 

can anyone from VM send me a Netflix activation link email please as 4 days of inept customer services as taken it’s toll 

54 REPLIES 54

Thanks KB29R,

Lee will respond to your PM as soon as possible.

Kind regards Jodi. 

KB29R
On our wavelength

Spent another 1 hour on the phone yesterday to try and get it resolved- no luck 

KB29R
On our wavelength

19 days now Still no Netflix - absolute joke 

KB29R
On our wavelength

20 days still no Netflix activation email

I don’t hold out any confidence that this will be resolved for another 36 days 

56 days will give me the green light to go to the communications ombudsman with regards to the complaint that I raised without remedy

I will also be requesting Compensation to cover this atrocious service 

 

Kain_W
Forum Team (Retired)
Forum Team (Retired)

I can appreciate the frustration caused with this KB29R,

Can I ask as I can see our team invited yourself into a PM, is this currently being investigated?

Regards,

Kain

KB29R
On our wavelength

Yes it’s being investigated for the last 20 days….

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks again for the response.

As there has been recent PM discussions I'll allow responses to occur from there as our team will investigate the matter further.

Regards,

Kain

KB29R
On our wavelength

22 days now still no Netflix activation code 

to place on record as this is inevitably going to an ombudsman - the track complaint on the VM website isn’t working either for some reason

KB29R
On our wavelength

26 days and still no Netflix activation code - this has been escalated to different teams with no success - incredible breaches of contract 

KB29R
On our wavelength

I have now raised this issue with Ofcom 

Can you also change the ticked Solution as it’s interpreting that the issue is resolved please