Forum Discussion

Gsanghera's avatar
Gsanghera
On our wavelength
2 years ago

Contract Renewal

So I spoke to Virgin regarding my broadband and TV package a few weeks ago who offered me a deal to renew which at the time I was a little more than I was currently paying and in the current climate, said I wasn’t happy with it so I will check deals elsewhere. However I have now called back to check what options there are for renewal and told that the best option is nearly £30 more expensive and a lesser package and the best option is to wait for the disconnection team to call me back?

 

how is this any kind of customer service, I’ve been with Virgin nearly 8 years and I’m shocked at how disinterested the team are!! 

disconnection
renewal
retentions
service
support
  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    It’s a known fact, if you search the board, that VM price offers are a ‘at this moment’ price, and often it’s best to accept them as you have the 14 day cooling off period. You are nearly always be given a higher price at a later date. It’s just how VM works.

    • Gsanghera's avatar
      Gsanghera
      On our wavelength
      2 years ago

      I did not know that to be fair, however does loyalty mean nothing these days. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    It's the way they work I'm afraid. The fact that you called them back meant to them that you wanted to stay. So they didn't have to offer the same price. 

    • Gsanghera's avatar
      Gsanghera
      On our wavelength
      2 years ago

      I called them back because I missed their call, slightly different. Staying would be easier yes but not at £30 more than what was previously offered.

      I’ll be going elsewhere now. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    So their tactics haven't worked. Good for you.