Contract Renewal

[Gsanghera]

So I spoke to Virgin regarding my broadband and TV package a few weeks ago who offered me a deal to renew which at the time I was a little more than I was currently paying and in the current climate, said I wasn’t happy with it so I will check deals elsewhere. However I have now called back to check what options there are for renewal and told that the best option is nearly £30 more expensive and a lesser package and the best option is to wait for the disconnection team to call me back?

how is this any kind of customer service, I’ve been with Virgin nearly 8 years and I’m shocked at how disinterested the team are!! 

[Tudor]

It’s a known fact, if you search the board, that VM price offers are a ‘at this moment’ price, and often it’s best to accept them as you have the 14 day cooling off period. You are nearly always be given a higher price at a later date. It’s just how VM works.

[Gsanghera]

I did not know that to be fair, however does loyalty mean nothing these days. 

[jpeg1]

It's the way they work I'm afraid. The fact that you called them back meant to them that you wanted to stay. So they didn't have to offer the same price. 

[Gsanghera]

I called them back because I missed their call, slightly different. Staying would be easier yes but not at £30 more than what was previously offered.

I’ll be going elsewhere now. 

[jpeg1]

So their tactics haven't worked. Good for you.