Hi, I recently received the new Hub 5 after 2 hassle-free years on Hub 4.My landline was previously connected to the hub 4 via the dongle with no issues. I switched to Hub 5 tonight and I've now got no dial tone, no incoming and no outgoing calls.My ...
... but I can't get through to anyone to get resolved. I have tried 3 times to get through to someone, but after waiting 20mins they hang up on me. I am calling on behalf of my elderly mother who has dementia and doesn't understand all the questions ...
Can make outgoing calls fine but not recieving incoming calls. Phone does not ring or show missed call. Caller hears ringing at their end but our phone does nothing. Have tried a different phone, different leads etc. No change.
It might be something to do with the switch over BUT I already have a adapter, the phone has a RJ11 plug so does not need a adapter and also I have a Hub 3 What else can it be ?
About Easter time 2023 my landline had line cord error message. After long expensive phone call and 2 weeks a technician came out and changed my phone to plug into the router. It has worked up to today now I have same line cord error again. I have tr...
No dialling tone. I've tried two different phones, but there seems to be something wrong with the line. Checked service status with VM who say there are "no known issues" in my areaCan anyone suggest what might be the problem please?
I am unable to speak with anyone regarding this so come here to see if I could get an answer. I have had no landline now for nearly two weeks.I have had no switchover email so am still on the old cable in the wall. Could this be why i have no dial to...
Post Virgin changing my mothers line to VOIP in early October the line now has an international ringing style when rung ?Also when she is on the phone and someone else calls, the new caller no longer gets engaged tone ? (Call waiting has been removed...
i have recorded calls to virgin media for a number of years . today there was a knightmare call i rang over a life line box which was refused . i said im recording the calls as there a warning marker on my account ...the rep reply im not happy u reco...
I was told there was a block on my home phone and now no one knows what is happening. I have had no home for nearly a month and suddenly get an email saying that my phone will be disconnected!! I have an elderly mother in care and I need a phone.
