I've decided to leave Virgin as they are too expensive and their customer service is terrible. My contract is due to end on the 22nd of November.I noticed yesterday that the landline had stopped working (no dialtone). I tried a different phone, still...
Landline not accepting incoming calls, goes straight to voicemail [MOD EDIT: Subject title changed for clarity]
Help!I have given notice earlier to cancel my services and was told everything would stop next month. For some reason my landline has been disconnected already. I was not advised this would happen and of course I can't get through to anyone for hel...
When I make a call I frequently get an echo of my voice. The person I am calling can hear me but I can only hear an echo of my voice. I have several phones and it happens with all of them. Sometimes my call goes through without any issue.I see that t...
Hi, hopefully someone can help us here.As of yesterday my father's home phone stopped being able to make outgoing calls. Incoming is working fine and there's a normal dial tone but whenever any number is dialed it gets diverted to virgin helpline. H...
Hi, had VM Volt M250 installed with phone package, noticed my telephone line has a weird tone now, best explained as a cross between alternating normal tone with engaged, each lasts approx a second each !!Is this 'normal' for Virgin phone line ?Help ...
My area has recently been migrated from landline to IP telephony which seems to work well with one exception. My received calls report 10-20 daily calls from "no number". There is no call made (no ringing) and no message left, just a report that "n...
I have been without my landline for two weeks now. I contacted virgin on chat, they said it was because i needed to change to fibre through my hub.. received adapter, plugged in, still nothing. Now what ?
I've recently started using a VoIP service on my second landline and I can use it via an App on my phone which is really convenient. Unfortunately the Virgin 21CV service cannot be used like this.Does anyone know if it is possible to port my existin...
So my phone line has been migrated to the hub. Resulted in me having to buy new phone kit. BT Advanced Trio, installed in line with instructions I now have:‘line cord error’ cannot resolve please help
