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Help with your Virgin Phone line
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Resolved! Loss of Landline

Hullo, we lost our landline around midday on Tuesday 28th and phoned in that afternoon to report the fault. We ran all the usual checks e.g. disconnect the hub, plug the phone into the hub etc., but the phone was still dead with the message 'check yo...

Arwen by Joining in
  • 3 replies
  • 0 kudos

No incoming calls on landline

One week after installing hub 5 the landline is not receiving incoming calls.There is work ongoing in my area but I am unable to report the fault.Any advice?

ksaha1 by Joining in
  • 7 replies
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Resolved! Porting old Virgin phone number to new Hub 3 install?

I've installed my new Hub 3 tonight after my phone was disconnected as part of the fibre upgrade. Everything is now working, although the phone number allocated to the new line is wrong and I's like it to be ported back to the old phone number I had ...

No dial tone

Agent told me phone fault would be sorted on 29th November. Now she's not replying, maybe on well deserved holiday,  is anybody able to help thanks Glynis 

Recent issues after swapping landline to hub.

Hi,swapped landline to hub 5 a few weeks ago.  All fine initially, but several intermittent faults over the past week or so.  Incoming calls - I can hear them but they can’t hear me.  Periods of persistent engaged tone when trying to ring in. (I have...

Davermac by Joining in
  • 2 replies
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Landline - cannot receive incoming calls

Hi all, can someone please help.My Virgin Landline no longer receives incoming calls but can make outgoing ones. It was fine yesterday but all we get now is "sorry, it has not been possible to connect your call, please try again later".We have made n...

Anytime Chatter

Can anyone tell me how long it takes for this to go active? I had my tv and fttp upgrade done and active on the 20th Nov, but 10 days later still no TV or anytime chatter listed on my account page. It shouldn't take all this time, I don't want to use...

pcdoc69 by Joining in
  • 2 replies
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Home phone not receiving incoming calls

SpoilerMy land line phone can't receive incoming calls. It sends a message that says we are not available.i have phoned 150 4 times but just get cut off each time,My land line phone can't receive incoming calls. It sends a message that says we are no...

Albert9 by Joining in
  • 1 replies
  • 0 kudos