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new phone over internet very quiet

Since virgin switched our landline to 'over internet' (plugged into router we can barely hear the person calling us. Tried rebooting router, no change. Anybody any ideas?

Landline & Broadband down

Both our landline and broadband are down in our area, not sure how many are effected but my brother on the same street is also down too. We phoned up Virgin to be told it will be fixed in a week?!?! Is there anyone we can speak to about this as a wee...

How Do I Find Out If I Have Been Switched To CV21 ?

My landline has stopped working, have I been switched to CV21, if so how do I find out? I haven't received a letter or adaptor to my knowledge.

Resolved! Landline/phone problem

First of all can someone please tell me why its so difficult to talk to anyone or report an issue on VM? I seem to be going round and round in circles navigating the help pages. I`ve started this reporting process so many times I`ve almost given up b...

Anytime chatter

Hi, I have just upgraded. And I have removed to anytime chatter from talk more any time without Explanation.Can someone tell me the difference between the two. My understanding is the chatter one now charges for some calls. Can you tell me exactly wh...

Fibre Phone switch over - additional phones

I have received notification that me home phone is moving over to a fibre network (where I will be plugging my phone in to my Wi-Fi router) the paperwork indicates that devices connected via extension wiring and sockets will not work after switch ove...

difficulty in reporting a no dialing tone landline fault

Unless the fault you are experiencing is exactly one of the three listed on web page you cannot report the fault.Then you cannot report that experience on the survey Email they send you so it digitally looks like you are happy with the outcome.

Voicemail

I’ve recorded a voicemail message on 1571 but when I get calls my voicemail never kicks in ?

Landline Still NOT working : Problems with Contact

For 6weeks our landline stopped working, we thought nothing of it and thought it was temporary. We do not have a mobile phone but we are recommended to phone 150 inform Virgin. Of course we can not do that, so we spend hours going round in circles wi...

Phantom Calls billed

same issue every month, spend ages on chats & calls then promised credits when it is agreed it is a "glitch", then the same next month, i am not happy at all - 20 years a customer....After i 1st complained i got a credit the following month, when i c...

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