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Resolved! Turn off voicemail

Hi, I have been trying to turn off voicemail using 1571 but there is no option to turn this off.  We have our own answerphone so do not need this.  Could you please turn this off for us.

Home address not showing on postcode checker

Hi my area has in the past few months has gone live with virgin, when work first got underway my address was visible stating coming soon. Now i'm out off the minimum term with my current provider and looking to join Virgin my address is not showing o...

darren08 by Joining in
  • 269 Views
  • 2 replies
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Paused or not?

Recent posts here seem to show that members of the Forum Team have different opinions on whether the switchover is paused or not. Surely it’s not difficult to pin a general announcement to save the confusion even if it’s not deemed desirable to infor...

Resolved! Voicemail hangs up mid message

Hello,My landline was transferred to my SuperHub yesterday.  I thought everything was working correctly but I've now got a voicemail but when I try to retrieve it, midway through reading out the message the line goes dead.  I'd actually prefer to tur...

nleaney by Dialled in
  • 455 Views
  • 2 replies
  • 0 kudos

UPS for Superhub 5

For my mums BT fibre & hub then as she runs the telephone through the hub for the lifeline. BT sent her 2x free UPS battery and this means in event of a power failure then the wifi & telephone will not be impacted…As my home telephone line runs throu...

forshawj by Up to speed
  • 630 Views
  • 2 replies
  • 0 kudos

Resolved! Change allocated home phone number

We have recently taken out a VM contract which includes a home phone number. When I added it to my mobile phone contacts, it came up with a company as the name. I Googled the phone number and it is listed on multiple sites under the company name. Thi...

Resolved! Home phone connected to broadbane hub

I have this problem with my hub 4 I have tried connecting my virgin home phone to this like you will have to soon but no luck.I look in the Quick Set-Up Wizards in 192.168.100.1 and it shows my Telephony(Disabled) in the settings I have tried various...

lewi1968 by Tuning in
  • 582 Views
  • 6 replies
  • 0 kudos

Landline porting

Sales team advise i could port number after new account was setup at same address.Rang immediately on new service activation and they didnt even know the old number was theirs.' which service provider is old number with?'  Joke !!Is it active or not?...

Landline not working

Hi, my landline is not working. I have no dial tone and incoming callers get an engaged tone. Service status says there is no problems and I can’t find anyway to report the issue through the website, it just keeps sending me round in circles to check...

Tinu by Tuning in
  • 4403 Views
  • 20 replies
  • 1 kudos