Home Phone
Help with your Virgin Phone line
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New Virgin Customer Having Trouble

Hi, I just ordered a new Virgin Media package today, it comes with TV, Broadband & Landline. I would like the Router Modem in my bedroom, up 3 stairs, but the landline downstairs in the living room.But I see that you need to plug the landline into th...

frankee1 by On our wavelength
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Resolved! No ringtone on landline

Hi the ringtone on my landline has stopped working, I have tried alternative phones with same result. Phone is connected into rear of hub. 

No incoming Calls

We are not receiving incoming calls. We have dial tone, can make outgoing calls. But calling from various sources no ringing tone and phone does not ring.Any ideas.

Postkj by Tuning in
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  • 1 replies
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80 yr old mums phone line

Is it possible to check a phone line plz . Her postcode says it’s fine but unless it’s the phone itself there is def a problem with it and it’s been going on a week at least . She’s old and alone and relies on the phone. Thanks 

Blisters by Tuning in
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  • 1 replies
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Resolved! Is the VM phone service any good?

I have only recently heard about VOIP and am a bit confused. I am with BT for my landline, but from what I can gather,  to keep the landline with them would involve some inconvenience for me with internal wiring and placement of router/phone. I am lo...

freddie11 by On our wavelength
  • 478 Views
  • 4 replies
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Resolved! No dial tone. Broadband and tv ok.

Hi, My landline 'phone has no dial tone. When my sister tried ringing me, she was IMMEDIATELY invited to leave a message, rather than after the usual few rings.. Online search states no issues in my postcode area.   The choice of faults to click on d...

Lost fibre phone adapter.

I received the adapter roughly two weeks ago but have misplaced it while changing rooms around. I tried to phone to order a replacement but I cant remember my memorable word. Is there a way for me to get a replacement without the memorable word?

Resolved! very difficult - Hub and answering machine location

My home phone answering machine base unit is in the kitchen and the Hub is upstairs. It would be very inconvenient to relocate the answering machine upstairs. Equally with  a LAN system around a desktop pc upstairs it would be very difficult to reloc...

No phone signal

Hi, I've just come to use the phone and it's silent. Incoming calls don't make a sound.Pretty sure it worked on installation.Is it linked to BT at all - had big problem with them ceasing service.

Oxo29 by Dialled in
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