Home Phone
Help with your Virgin Phone line
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Resolved! Switchover

How do I get someone to connect the extensions as they apparently will no longer work?

My home phone isn't working. Not my TV?

Hi. my home phone isn't working and the 'service' tells me it is ok!But the 'service' tells me my TV isn't working & it has been ok all day!!! What it going on???

PdBur by Joining in
  • 11 replies
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Landline not working

My landline is unable to make or receive calls meaning I'm unable to report the fault to 150 and mobile reception varies from patchy to non-existent in the house. I've attempted to find a way of reporting fault online but all avenues I follow end up ...

RobinK by Joining in
  • 5 replies
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Landline issues for a vulnerable person

HiDoes anyone know how to escalate an issue we are having with my Nans home phone line?Despite informing VirginMedia that my Nan has a lifeline device (in case she falls over) they have switched off her analogue line and changed to digital. Nothing e...

Re: Land Line Switch Over

I think I will need to book a technician as my hub is on the 2nd floor and the incoming phone socket on the ground. Tried on the phone waited ages got nowhere. Help please 

hhhb97 by On our wavelength
  • 5 replies
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2nd telephone port on virgin media router

I have switched over my analogue phone line to digital.  Plugged in my home phone into the router as directed and all working fine.The issue is i need the telephone port on the back of the router working as my alarm needs to be plugged in.I have trie...

Switch off voicemail on my landline

Voicemail on my landline has been switched on and I urgently need it switched off.The help page says you can turn it off by dialling 1571 and following the menu options - but there is no option to switch it off.I dialled 150 and eventually got throug...

ifsollom by Joining in
  • 1 replies
  • 0 kudos

No Incoming Calls

In the last few weeks we have started on the fibre optic broadband phone line. The phone has worked well for both incoming and outgoing calls. We bought a new Panasonic KX-TGJ3204E phone – an update of the previous one we had. This worked fine as wel...

SWoods1 by Joining in
  • 12 replies
  • 0 kudos

Landline switch to hub not working

Received adapter.Received text saying to switch & re-boot hub.I've plugged the adapter into the Hub & plugged the phone into the adapter. Rebooted the Hub (3.0), Hub status says "Telephony (ready)" but I can't make or receive calls. What do I do now?